Bounce Text not translated

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ferrosti
Znuny superhero
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Bounce Text not translated

Post by ferrosti »

I am running into problems regarding OTRSs Bounce text.
Whatever I do it is not going to be translated, even if I change it in the (german DE) translation file directly the text remains the same as given in the SysConfig setting. This problem occurs no matter if I use RichText or the PlainText editor.

Version is 3.0.9.

Any ideas?
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jojo
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Re: Bounce Text not translated

Post by jojo »

You need to translate the text in the sysconfig as these text are not translated by the Translation files
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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ferrosti
Znuny superhero
Posts: 723
Joined: 10 Oct 2007, 14:30
Znuny Version: 3.0
Location: Hamburg, Germany

Re: Bounce Text not translated

Post by ferrosti »

AFAIR it worked in the older versions. This is pretty bad, since I need to serve multiple languages.

Do you have an idea for a workaround or something?
Languages are Queue dependent on my systems.
openSuSE on ESX
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems
ferrosti
Znuny superhero
Posts: 723
Joined: 10 Oct 2007, 14:30
Znuny Version: 3.0
Location: Hamburg, Germany

Re: Bounce Text not translated

Post by ferrosti »

Too bad, I just had a look at the 2.3 version and its Bounce text is german only, too.
I just wonder how others handle their Bounce texts for different languages?
openSuSE on ESX
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems
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