OTRS auto forward to customer

[oscar]

hi all,


Isn't possible OTRS can set auto forward the new incoming ticket to customer?

if can, how to setup this?

thank you

[ferrosti]

What do you want to achieve?

I assume you are talking about automatic replies. When a customer sends in a mail or an agent opens a phone ticket an automatic reply is send to the customer. Have a look into config for this and don´t forget to enable this for the desired queues.