I've got a brand-new install of v3.0.9 and when I go to reply to a ticket the first time I can see the Richtext area fine. On all subsequent replies the textarea disappears and I can't modify the text for responses etc. Clearing the browser's cache doesn't seem to help.
Tested on Firefox 3.6.13, Firefox 5.01 and the latest Google Chrome.
Is there something I can modify to prevent this?
How would I switch to just plain text mode?
Richtext Area disappears
Moderator: crythias
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ferrosti
- Znuny superhero
- Posts: 723
- Joined: 10 Oct 2007, 14:30
- Znuny Version: 3.0
- Location: Hamburg, Germany
Re: Richtext Area disappears
Search for 'RichTextEditor' in sysconfig.
openSuSE on ESX
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems
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jvantslot
- Znuny newbie
- Posts: 2
- Joined: 05 Aug 2011, 00:33
- Znuny Version: 3.0.9
- Real Name: James
- Company: Simple Reliable Networks
Re: Richtext Area disappears
OK, thanks! I was able to turn it off.
No idea why it was disappearing. Probably a js issue?
No idea why it was disappearing. Probably a js issue?