How to display ticket progress on customer panel?

[Donati168]

Hi, I have a question now.

When cusomers want to watch their tichets from customer panel. They only find the notification information. But they need all info, such as change queue, change priority, overtime,link other tickets and status( open, pending or closed). How to display the ticke progress?

eg:

[crythias]

edit the dtl and add the columns in the table.

[Donati168]

Hi, Dear crythias

which dtl file? and how can I add the table? thanks for your kindly help.

[jojo]

Customers only can see external articles. So you can change the functions like "Priority" or "Move" to have an external note instead of an internal one. You need to do this via sysconfig. (But the customer only will see the notes)

[crythias]

JoJo's correct. I misinterpreted the question. The actions that should have no relevance to a customer (agent side moves, internal notes on a ticket) are hidden from a customer.