FreeBSD ITSM Upgrade issues

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bmac
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FreeBSD ITSM Upgrade issues

Post by bmac » 14 Jun 2011, 20:48

I've tried two different ways to attempt a system upgrade of our existing structure.
Existing system is FreeBSD 7.2-RELEASE OTRS 2.4.7 with ITSM 2.1.1
I can upgrade the core system and all packages without a problem and still function with OTRS 2.4.7 and ITSM 2.1.1
When I perform the upgrade to 3.0.8 it is ok... Until I attempt to upgrade ITSM... then major problems occur.
I've done this two ways. I'll list individual problems first. Then the same that occur regardless of my approach.

1. Upgrade the existing freebsd system and packages then update otrs
Problems: p5 perl modules show in the support assessment as not being installed... when they are (I've even re-compiled them just in case) particularly Apache::DBI and PDF::API2

Code: Select all

/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/NamedDestination.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Content.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Annotation.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Matrix.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Page.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Lite.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Outlines.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/UniWrap.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Win32.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Outline.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Util.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Basic/PDF/Pages.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Basic/PDF/Bool.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Basic/PDF/Array.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Basic/PDF/File.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Basic/PDF/Literal.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Basic/PDF/Number.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Basic/PDF/Null.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Basic/PDF/Page.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Basic/PDF/Filter.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Basic/PDF/String.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Basic/PDF/Objind.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Basic/PDF/Name.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Basic/PDF/Utils.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Basic/PDF/Dict.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Content/Text.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/Glyphs.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/Font.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/ColorSpace.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/Shading.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/BaseFont.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/PaperSizes.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/UniFont.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/Colors.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/CIDFont.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/ExtGState.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/XObject.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/Pattern.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/CIDFont/TrueType.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/CIDFont/CJKFont.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/CIDFont/TrueType/FontFile.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/ColorSpace/Indexed.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/ColorSpace/DeviceN.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/ColorSpace/Separation.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/ColorSpace/Indexed/Hue.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/ColorSpace/Indexed/WebColor.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/ColorSpace/Indexed/ACTFile.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/Font/Postscript.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/Font/SynFont.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/Font/BdFont.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/Font/CoreFont.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/Font/CoreFont/courierboldoblique.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/Font/CoreFont/trebuchet.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/Font/CoreFont/courierbold.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/Font/CoreFont/symbol.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/Font/CoreFont/timesbold.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/Font/CoreFont/trebuchetbolditalic.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/Font/CoreFont/verdanabold.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/Font/CoreFont/bankgothic.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/Font/CoreFont/verdanabolditalic.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/Font/CoreFont/helvetica.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/Font/CoreFont/courier.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/Font/CoreFont/trebuchetbold.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/Font/CoreFont/verdana.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/Font/CoreFont/georgiaitalic.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/Font/CoreFont/georgiabolditalic.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/Font/CoreFont/wingdings.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/Font/CoreFont/timesbolditalic.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/Font/CoreFont/georgiabold.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/Font/CoreFont/timesitalic.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/Font/CoreFont/helveticabold.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/Font/CoreFont/helveticaboldoblique.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/Font/CoreFont/helveticaoblique.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/Font/CoreFont/courieroblique.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/Font/CoreFont/webdings.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/Font/CoreFont/trebuchetitalic.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/Font/CoreFont/timesroman.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/Font/CoreFont/verdanaitalic.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/Font/CoreFont/zapfdingbats.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/Font/CoreFont/georgia.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/XObject/Form.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/XObject/Image.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/XObject/Form/BarCode.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/XObject/Form/Hybrid.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/XObject/Form/BarCode/codabar.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/XObject/Form/BarCode/int2of5.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/XObject/Form/BarCode/code3of9.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/XObject/Form/BarCode/code128.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/XObject/Form/BarCode/ean13.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/XObject/Image/PNG.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/XObject/Image/GIF.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/XObject/Image/GD.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/XObject/Image/PNM.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/XObject/Image/TIFF.pm
/usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Resource/XObject/Image/JPEG.pm

Code: Select all

/usr/local/lib/perl5/site_perl/5.8.9/Apache/DBI.pm
2. Build a brand new system, copy over the DB, perform migration and then attempt ITSM Upgrade. For some reason something creates the ticket_flag table in latin1 charset... :-/

Code: Select all

CREATE TABLE `ticket_flag` (
  `ticket_id` bigint(20) NOT NULL,
  `ticket_key` varchar(50) NOT NULL,
  `ticket_value` varchar(50) DEFAULT NULL,
  `create_time` datetime NOT NULL,
  `create_by` int(11) NOT NULL,
  KEY `ticket_flag_ticket_id` (`ticket_id`),
  KEY `ticket_flag_ticket_id_create_by` (`ticket_id`,`create_by`),
  KEY `ticket_flag_ticket_id_ticket_key` (`ticket_id`,`ticket_key`),
  KEY `FK_ticket_flag_create_by_id` (`create_by`)
) ENGINE=MyISAM DEFAULT CHARSET=latin1;
This works ok up until the same issue that the other method puts me at.

Upon updating ITSM the upgrade installations are re-naming perl module files with a custom_backup extension. This results in a large number of the includes in apache2-perl-startup.pl to not be found. This then results in not being able to restart apache. If I do it spits out the following error.

Code: Select all

: [Error][Kernel::Output::HTML::Layout::Header][Line:1409]: [Tue Jun 14 14:05:24 2011] ToolBarChangeManager.pm: Attempt to reload Kernel/System/ITSMChange.pm aborted. 
[Tue Jun 14 14:05:24 2011] ToolBarChangeManager.pm: Compilation failed in require at /usr/local/otrs//Kernel/Output/HTML/ToolBarChangeManager.pm line 17.
[Tue Jun 14 14:05:24 2011] ToolBarChangeManager.pm: BEGIN failed--compilation aborted at /usr/local/otrs//Kernel/Output/HTML/ToolBarChangeManager.pm line 17.
Jun 14 14:05:24 kit-otrs2 OTRS-CGI-42[84895]: [Error][Kernel::Output::HTML::Layout::Header][Line:1409]: 
[Tue Jun 14 14:05:24 2011] ToolBarMyChanges.pm: Attempt to reload Kernel/System/ITSMChange.pm aborted. [Tue Jun 14 14:05:24 2011] ToolBarMyChanges.pm: Compilation failed in require at /usr/local/otrs//Kernel/Output/HTML/ToolBarMyChanges.pm line 17. 
[Tue Jun 14 14:05:24 2011] ToolBarMyChanges.pm: BEGIN failed--compilation aborted at /usr/local/otrs//Kernel/Output/HTML/ToolBarMyChanges.pm line 17.
Jun 14 14:05:24 kit-otrs2 OTRS-CGI-42[84895]: [Error][Kernel::Output::HTML::Layout::Header][Line:1409]: 
[Tue Jun 14 14:05:24 2011] ToolBarMyWorkOrders.pm: Attempt to reload Kernel/System/ITSMChange/ITSMWorkOrder.pm aborted. 
[Tue Jun 14 14:05:24 2011] ToolBarMyWorkOrders.pm: Compilation failed in require at /usr/local/otrs//Kernel/Output/HTML/ToolBarMyWorkOrders.pm line 17. 
[Tue Jun 14 14:05:24 2011] ToolBarMyWorkOrders.pm: BEGIN failed--compilation aborted at /usr/local/otrs//Kernel/Output/HTML/ToolBarMyWorkOrders.pm line 17.
Jun 14 14:05:24 kit-otrs2 OTRS-CGI-42[84895]: [Error][Kernel::Output::HTML::Layout::Header][Line:1409]: 
[Tue Jun 14 14:05:24 2011] ToolBarMyCAB.pm: Attempt to reload Kernel/System/ITSMChange.pm aborted. 
[Tue Jun 14 14:05:24 2011] ToolBarMyCAB.pm: Compilation failed in require at /usr/local/otrs//Kernel/Output/HTML/ToolBarMyCAB.pm line 17.
[Tue Jun 14 14:05:24 2011] ToolBarMyCAB.pm: BEGIN failed--compilation aborted at /usr/local/otrs//Kernel/Output/HTML/ToolBarMyCAB.pm line 17.
These problems somewhat vary from the approach I take (either the update or migrate to a new system). I've attempted to re-name these modules from their respected custom_backup to their original names so that apache could load but I encounter various errors in modules within otrs.

I've got two virtual machines with a plethora of snapshots so I can roll forward/backward as necessary.
Any help is greatly appreciated.
FreeBSD 8.1-RELEASE OTRS 3.0.8 ITSM 3.0.3
MySQL back end DB, LDAPS auth for agents and customers

Mike_B
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Joined: 12 Jan 2010, 18:16
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Re: FreeBSD ITSM Upgrade issues

Post by Mike_B » 14 Jun 2011, 20:56

for your 1st issue, you have installed PDF::API for the current user, not for the web server user. Either make OTRS run as the 'otrs' user and then install the modules for that user only; or install the modules system wide (via CPAN as root, or from Ports).
--
Mike
huntingbears.nl - @michielbeijen on Twitter

bmac
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Joined: 10 Jun 2011, 22:11
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Re: FreeBSD ITSM Upgrade issues

Post by bmac » 14 Jun 2011, 21:12

PDF-API2 was installed as root from the ports tree
Just for safety I performed a make deinstall and rebuilt it

Code: Select all

[root@otrs-test-upgrade /]# pkg_version -Iv|grep PDF
p5-PDF-API2-2.019                   =   up-to-date with index
FreeBSD 8.1-RELEASE OTRS 3.0.8 ITSM 3.0.3
MySQL back end DB, LDAPS auth for agents and customers

bmac
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Posts: 7
Joined: 10 Jun 2011, 22:11
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Real Name: Barry

Re: FreeBSD ITSM Upgrade issues

Post by bmac » 14 Jun 2011, 21:38

DBI Issue solved... I somehow removed PerlModule Apache::DBI from httpd.conf... der :-/

As for PDF...
From the Support Assessment tool:

Code: Select all

   o PDF::API2......................Not installed! (Optional - Required for PDF output.)
      o Compress::Zlib..............Not installed! (Optional - Required for PDF output.)
installed packages

Code: Select all

[root@otrs-test-upgrade /usr/local/otrs]# pkg_version -Iv|egrep -i "dbi|zlib"
p5-Apache-DBI-mp2-1.09              =   up-to-date with index
p5-Compress-Raw-Zlib-2.035          =   up-to-date with index
p5-DBI-1.616                        =   up-to-date with index
FreeBSD 8.1-RELEASE OTRS 3.0.8 ITSM 3.0.3
MySQL back end DB, LDAPS auth for agents and customers

bmac
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Posts: 7
Joined: 10 Jun 2011, 22:11
OTRS Version?: 2.4.7, 3.0.3
Real Name: Barry

Re: FreeBSD ITSM Upgrade issues

Post by bmac » 14 Jun 2011, 22:48

Specific PDF related errors:

Code: Select all

*** /var/log/httpd-error.log ***
ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Tue Jun 14 16:37:23 2011

 Message: [Tue Jun 14 16:37:23 2011] API2.pm: Can't locate Compress/Zlib.pm in @INC (@INC contains: /usr/local/Custom /usr/local/Kernel/cpan-lib /usr/local /usr/local/otrs/Custom /usr/local/otrs/Kernel/cpan-lib /usr/local/otrs/ /usr/local/lib/perl5/5.8.9/BSDPAN /usr/local/lib/perl5/site_perl/5.8.9/mach /usr/local/lib/perl5/site_perl/5.8.9 /usr/local/lib/perl5/5.8.9/mach /usr/local/lib/perl5/5.8.9 .) at /usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Content.pm line 7.
[Tue Jun 14 16:37:23 2011] API2.pm: BEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Content.pm line 7.
[Tue Jun 14 16:37:23 2011] API2.pm: Compilation failed in require at /usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Page.pm line 10.
[Tue Jun 14 16:37:23 2011] API2.pm: BEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Page.pm line 10.
[Tue Jun 14 16:37:23 2011] API2.pm: Compilation failed in require at /usr/local/lib/perl5/site_perl/5.8.9/PDF/API2.pm line 13.
[Tue Jun 14 16:37:23 2011] API2.pm: BEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.8.9/PDF/API2.pm line 13.


 Traceback (11699):
   Module: Kernel::System::PDF::new (v1.45.2.2) Line: 87
   Module: Kernel::Modules::AgentTicketPrint::new (v1.76) Line: 46
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 837
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Tue Jun 14 16:37:23 2011

 Message: PDF support activated in SysConfig but cpan-module PDF::API2 isn't installed!

 Traceback (11699):
   Module: Kernel::System::PDF::new (v1.45.2.2) Line: 88
   Module: Kernel::Modules::AgentTicketPrint::new (v1.76) Line: 46
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 837
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31


*** /var/log/messages ***
Jun 14 16:37:23 otrs-test-upgrade OTRS-CGI-42[11699]: [Error][Kernel::System::PDF::new][Line:87]: [Tue Jun 14 16:37:23 2011] API2.pm: Can't locate Compress/Zlib.pm in @INC (@INC contains: /usr/local/Custom /usr/local/Kernel/cpan-lib /usr/local /usr/local/otrs/Custom /usr/local/otrs/Kernel/cpan-lib /usr/local/otrs/ /usr/local/lib/perl5/5.8.9/BSDPAN /usr/local/lib/perl5/site_perl/5.8.9/mach /usr/local/lib/perl5/site_perl/5.8.9 /usr/local/lib/perl5/5.8.9/mach /usr/local/lib/perl5/5.8.9 .) at /usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Content.pm line 7. [Tue Jun 14 16:37:23 2011] API2.pm: BEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Content.pm line 7. [Tue Jun 14 16:37:23 2011] API2.pm: Compilation failed in require at /usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Page.pm line 10. [Tue Jun 14 16:37:23 2011] API2.pm: BEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.8.9/PDF/API2/Page.pm line 10. [Tue Jun 14 16:37:23 2011] API2.pm: Compilation failed in require at /usr
Jun 14 16:37:23 otrs-test-upgrade kernel: d in require at /usr
Jun 14 16:37:23 otrs-test-upgrade OTRS-CGI-42[11699]: [Error][Kernel::System::PDF::new][Line:88]: PDF support activated in SysConfig but cpan-module PDF::API2 isn't installed!
The "otrs-test-upgrade kernel: d in require at /usr" is where I get lost. Keep in mind these are just problems on the way to upgrading the ITSM packages :-(
FreeBSD 8.1-RELEASE OTRS 3.0.8 ITSM 3.0.3
MySQL back end DB, LDAPS auth for agents and customers

ferrosti
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Re: FreeBSD ITSM Upgrade issues

Post by ferrosti » 15 Jun 2011, 12:15

You still have not installed API2 pdf, but it is enabled in your config. Either disable it or install it correctly.
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Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
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crythias
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Re: FreeBSD ITSM Upgrade issues

Post by crythias » 15 Jun 2011, 14:58

bmac wrote:Can't locate Compress/Zlib.pm
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bmac
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Re: FreeBSD ITSM Upgrade issues

Post by bmac » 15 Jun 2011, 16:34

crythias wrote:
bmac wrote:Can't locate Compress/Zlib.pm
My brain was scrambled egg by the end of the day. :( Totally missed that. Thank you crythias.
FreeBSD 8.1-RELEASE OTRS 3.0.8 ITSM 3.0.3
MySQL back end DB, LDAPS auth for agents and customers

bmac
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Re: FreeBSD ITSM Upgrade issues

Post by bmac » 15 Jun 2011, 16:51

I've solved the Zlib issue. I discovered the following in /usr/ports/UPDATING

Code: Select all

20100921:
  AFFECTS: users of p5-Compress-Zlib, p5-IO-Compress-*
  AUTHOR: mm@FreeBSD.org

  The p5-Compress-Zlib, p5-IO-Compress-Base, p5-IO-Compress-Zlib and
  p5-IO-Compress-Bzip2 ports have been replaced by p5-IO-Compress.
  Users of Perl 5.10 and higher do not need to install this module
  because it is already included in the standard perl distribution.
a deinstall reinstall of the package resulted in appropriate INC paths for Zlib.pm

PDF printing is solved.
FreeBSD 8.1-RELEASE OTRS 3.0.8 ITSM 3.0.3
MySQL back end DB, LDAPS auth for agents and customers

bmac
OTRS newbie
Posts: 7
Joined: 10 Jun 2011, 22:11
OTRS Version?: 2.4.7, 3.0.3
Real Name: Barry

Re: FreeBSD ITSM Upgrade issues

Post by bmac » 15 Jun 2011, 18:53

Ok... Moving forward to the ITSM upgrade since the system is stable after all of that.

I navigate to the package manager. Following the instructions here http://ftp.otrs.org/pub/otrs/itsm/INSTALL-3.0.ITSM I choose the GeneralCatalog-3.0.3.opm file, click 'Install Package'... a plethora of errors follow:

Code: Select all

*** /var/log/httpd-error.log ***
ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 11:59:13 2011

 Message: No such file /usr/local/otrs/ARCHIVE!

 Traceback (47317):
   Module: Kernel::System::Package::_ReadDistArchive (v1.119) Line: 2389
   Module: Kernel::System::Package::_FileRemove (v1.119) Line: 2341
   Module: Kernel::System::Package::PackageUpgrade (v1.119) Line: 716
   Module: Kernel::Modules::AdminPackageManager::_UpgradeHandling (v1.98) Line: 1493
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 992
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

*** /var/log/httpd-error.log ***
[Wed Jun 15 11:59:24 2011] -e: Apache2::Reload: Can't locate /usr/local/otrs//Kernel/System/CacheInternal.pm
[Wed Jun 15 11:59:24 2011] PreferencesDB.pm: Subroutine new redefined at /usr/local/otrs//Kernel/System/GeneralCatalog/PreferencesDB.pm line 72.
[Wed Jun 15 11:59:24 2011] PreferencesDB.pm: Subroutine GeneralCatalogPreferencesSet redefined at /usr/local/otrs//Kernel/System/GeneralCatalog/PreferencesDB.pm line 105.
[Wed Jun 15 11:59:24 2011] PreferencesDB.pm: Subroutine GeneralCatalogPreferencesGet redefined at /usr/local/otrs//Kernel/System/GeneralCatalog/PreferencesDB.pm line 152.
[Wed Jun 15 11:59:24 2011] -e: Apache2::Reload: Can't locate /usr/local/otrs//Kernel/System/CacheInternal.pm
The output was too large to paste but most noticeable is the absence of the ARCHIVE folder. I roll back to the snapshot, create ARCHIVE, chown it otrs:www, chmod it 775, re-install pkg via the web int and it results in the following erroneous output:

Code: Select all

*** /var/log/httpd-error.log ***
ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:13:34 2011

 Message: GeneralCatalog-2.1.1: /usr/local/otrs/Kernel/System/CacheInternal.pm is different!


*** /var/log/httpd-error.log ***
[Wed Jun 15 12:14:31 2011] -e: Use of uninitialized value in substitution (s///) at /usr/local/otrs//Kernel/System/Package.pm line 2406.
[Wed Jun 15 12:14:31 2011] -e: Use of uninitialized value in substitution (s///) at /usr/local/otrs//Kernel/System/Package.pm line 2407.
[Wed Jun 15 12:14:31 2011] -e: Use of uninitialized value in hash element at /usr/local/otrs//Kernel/System/Package.pm line 2408.
Notice: Removed file: /usr/local/otrs/doc/general-catalog-database.png
Notice: Removed file: /usr/local/otrs/Kernel/Config/Files/GeneralCatalog.xml
Notice: Removed file: /usr/local/otrs/Kernel/Language/bg_GeneralCatalog.pm
Notice: Removed file: /usr/local/otrs/Kernel/Language/ct_GeneralCatalog.pm
Notice: Removed file: /usr/local/otrs/Kernel/Language/cz_GeneralCatalog.pm
Notice: Removed file: /usr/local/otrs/Kernel/Language/da_GeneralCatalog.pm
Notice: Removed file: /usr/local/otrs/Kernel/Language/de_GeneralCatalog.pm
Notice: Removed file: /usr/local/otrs/Kernel/Language/fa_GeneralCatalog.pm
Notice: Removed file: /usr/local/otrs/Kernel/Language/fr_GeneralCatalog.pm
Notice: Removed file: /usr/local/otrs/Kernel/Language/es_GeneralCatalog.pm
Notice: Removed file: /usr/local/otrs/Kernel/Language/it_GeneralCatalog.pm
Notice: Removed file: /usr/local/otrs/Kernel/Language/nl_GeneralCatalog.pm
Notice: Removed file: /usr/local/otrs/Kernel/Language/pl_GeneralCatalog.pm
Notice: Removed file: /usr/local/otrs/Kernel/Language/pt_BR_GeneralCatalog.pm
Notice: Removed file: /usr/local/otrs/Kernel/Language/ru_GeneralCatalog.pm
Notice: Removed file: /usr/local/otrs/Kernel/Language/zh_CN_GeneralCatalog.pm
Notice: Removed file: /usr/local/otrs/Kernel/Modules/AdminGeneralCatalog.pm
Notice: Removed file: /usr/local/otrs/Kernel/Output/HTML/GeneralCatalogPreferencesGeneric.pm
Notice: Removed file: /usr/local/otrs/Kernel/Output/HTML/Standard/AdminGeneralCatalog.dtl
Notice: Backup for changed file: /usr/local/otrs/Kernel/System/CacheInternal.pm.backup
Notice: Removed file: /usr/local/otrs/Kernel/System/CacheInternal.pm
Notice: Removed file: /usr/local/otrs/Kernel/System/GeneralCatalog.pm
Notice: Removed file: /usr/local/otrs/Kernel/System/GeneralCatalog/PreferencesDB.pm
Notice: Removed file: /usr/local/otrs/scripts/test/GeneralCatalog.t
Notice: Removed file: /usr/local/otrs/var/packagesetup/GeneralCatalog.pm
Notice: Install /usr/local/otrs/doc/general-catalog-database.png (644)!
Notice: Install /usr/local/otrs/Kernel/Config/Files/GeneralCatalog.xml (644)!
Notice: Install /usr/local/otrs/Kernel/Language/bg_GeneralCatalog.pm (644)!
Notice: Install /usr/local/otrs/Kernel/Language/cs_GeneralCatalog.pm (644)!
Notice: Install /usr/local/otrs/Kernel/Language/ct_GeneralCatalog.pm (644)!
Notice: Install /usr/local/otrs/Kernel/Language/da_GeneralCatalog.pm (644)!
Notice: Install /usr/local/otrs/Kernel/Language/de_GeneralCatalog.pm (644)!
Notice: Install /usr/local/otrs/Kernel/Language/fa_GeneralCatalog.pm (644)!
Notice: Install /usr/local/otrs/Kernel/Language/fr_GeneralCatalog.pm (644)!
Notice: Install /usr/local/otrs/Kernel/Language/es_GeneralCatalog.pm (644)!
Notice: Install /usr/local/otrs/Kernel/Language/it_GeneralCatalog.pm (644)!
Notice: Install /usr/local/otrs/Kernel/Language/nb_NO_GeneralCatalog.pm (644)!
Notice: Install /usr/local/otrs/Kernel/Language/nl_GeneralCatalog.pm (644)!
Notice: Install /usr/local/otrs/Kernel/Language/pl_GeneralCatalog.pm (644)!
Notice: Install /usr/local/otrs/Kernel/Language/pt_BR_GeneralCatalog.pm (644)!
Notice: Install /usr/local/otrs/Kernel/Language/ru_GeneralCatalog.pm (644)!
Notice: Install /usr/local/otrs/Kernel/Language/zh_CN_GeneralCatalog.pm (644)!
Notice: Install /usr/local/otrs/Kernel/Modules/AdminGeneralCatalog.pm (644)!
Notice: Install /usr/local/otrs/Kernel/Output/HTML/GeneralCatalogPreferencesGeneric.pm (644)!
Notice: Install /usr/local/otrs/Kernel/Output/HTML/Standard/AdminGeneralCatalog.dtl (644)!
Notice: Install /usr/local/otrs/Kernel/System/GeneralCatalog.pm (644)!
Notice: Install /usr/local/otrs/Kernel/System/GeneralCatalog/PreferencesDB.pm (644)!
Notice: Install /usr/local/otrs/scripts/test/GeneralCatalog.t (644)!
Notice: Install /usr/local/otrs/var/packagesetup/GeneralCatalog.pm (644)!

*** /var/log/messages ***
Jun 15 12:14:30 otrs-test-upgrade OTRS-CGI-42[47542]: [Notice][Kernel::System::Package::RepositoryGet] No such package GeneralCatalog-3.0.3!
Jun 15 12:14:32 otrs-test-upgrade ntpd[867]: kernel time sync status change 2001

*** /var/log/httpd-error.log ***
[Wed Jun 15 12:14:36 2011] -e: Apache2::Reload: Can't locate /usr/local/otrs//Kernel/System/CacheInternal.pm

*** /var/log/mis-httpd-custom.log ***
10.9.2.27 - - [15/Jun/2011:12:14:28 -0400] "POST /otrs/index.pl HTTP/1.1" 302 70 "https://otrs-test.kitsolutions.net/otrs/index.pl?Action=AdminPackageManager" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0.1) Gecko/20100101 Firefox/4.0.1"

*** /var/log/httpd-error.log ***
ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMChangeManagement-2.1.1: /usr/local/otrs/Kernel/Output/HTML/ITSMChangeOverviewSmall.pm is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMConfigurationManagement-2.1.1: /usr/local/otrs/Kernel/Modules/AgentITSMConfigItem.pm is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMConfigurationManagement-2.1.1: /usr/local/otrs/Kernel/Modules/AgentITSMConfigItemSearch.pm is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMConfigurationManagement-2.1.1: /usr/local/otrs/Kernel/Modules/AgentITSMConfigItemZoom.pm is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMConfigurationManagement-2.1.1: /usr/local/otrs/Kernel/Output/HTML/LinkObjectITSMConfigItem.pm is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMConfigurationManagement-2.1.1: /usr/local/otrs/Kernel/System/Service/PreferencesDB.pm is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMCore-2.1.1: /usr/local/otrs/Kernel/Modules/AdminService.pm is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMCore-2.1.1: /usr/local/otrs/Kernel/Modules/AdminSLA.pm is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMCore-2.1.1: /usr/local/otrs/Kernel/Modules/AgentITSMService.pm is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMCore-2.1.1: /usr/local/otrs/Kernel/Modules/AgentITSMServiceZoom.pm is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMCore-2.1.1: /usr/local/otrs/Kernel/Modules/AgentITSMSLAZoom.pm is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMCore-2.1.1: /usr/local/otrs/Kernel/Output/HTML/LinkObjectService.pm is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMCore-2.1.1: /usr/local/otrs/Kernel/Output/HTML/Standard/AdminService.dtl is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMCore-2.1.1: /usr/local/otrs/Kernel/Output/HTML/Standard/AdminSLA.dtl is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMCore-2.1.1: /usr/local/otrs/Kernel/System/EventHandler.pm is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMCore-2.1.1: /usr/local/otrs/Kernel/System/Service.pm is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMCore-2.1.1: /usr/local/otrs/Kernel/System/SLA.pm is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMCore-2.1.1: /usr/local/otrs/Kernel/System/Stats.pm is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMCore-2.1.1: /usr/local/otrs/Kernel/System/VirtualFS.pm is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMCore-2.1.1: /usr/local/otrs/Kernel/System/VirtualFS/DB.pm is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMCore-2.1.1: /usr/local/otrs/Kernel/System/VirtualFS/FS.pm is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMCore-2.1.1: /usr/local/otrs/scripts/test/CustomerUserService.t is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMCore-2.1.1: /usr/local/otrs/scripts/test/Service.t is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMCore-2.1.1: /usr/local/otrs/scripts/test/SLA.t is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Modules/AgentTicketClose.pm is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Modules/AgentTicketEmail.pm is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Modules/AgentTicketFreeText.pm is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Modules/AgentTicketNote.pm is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Modules/AgentTicketOwner.pm is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Modules/AgentTicketPending.pm is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Modules/AgentTicketPhone.pm is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Modules/AgentTicketPrint.pm is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Modules/AgentTicketPriority.pm is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Modules/AgentTicketResponsible.pm is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Modules/AgentTicketZoom.pm is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Modules/CustomerTicketPrint.pm is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Modules/CustomerTicketZoom.pm is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Output/HTML/Standard/AgentTicketClose.dtl is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Output/HTML/Standard/AgentTicketEmail.dtl is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Output/HTML/Standard/AgentTicketFreeText.dtl is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Output/HTML/Standard/AgentTicketNote.dtl is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Output/HTML/Standard/AgentTicketOverviewMedium.dtl is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Output/HTML/Standard/AgentTicketOverviewPreview.dtl is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Output/HTML/Standard/AgentTicketOwner.dtl is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Output/HTML/Standard/AgentTicketPending.dtl is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Output/HTML/Standard/AgentTicketPhone.dtl is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Output/HTML/Standard/AgentTicketPrint.dtl is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Output/HTML/Standard/AgentTicketPriority.dtl is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Output/HTML/Standard/AgentTicketResponsible.dtl is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Output/HTML/Standard/AgentTicketZoom.dtl is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Output/HTML/Standard/CustomerTicketPrint.dtl is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Output/HTML/Standard/CustomerTicketZoom.dtl is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Output/HTML/TicketOverviewMedium.pm is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Output/HTML/TicketOverviewPreview.pm is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Wed Jun 15 12:14:40 2011

 Message: SystemMonitoring-2.1.1: /usr/local/otrs/Kernel/System/Ticket/Event/NagiosAcknowledge.pm is different!

 Traceback (47542):
   Module: Kernel::System::Package::DeployCheck (v1.119) Line: 1167
   Module: Kernel::Modules::AdminPackageManager::Run (v1.98) Line: 1169
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31


*** /var/log/messages ***
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMChangeManagement-2.1.1: /usr/local/otrs/Kernel/Output/HTML/ITSMChangeOverviewSmall.pm is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMConfigurationManagement-2.1.1: /usr/local/otrs/Kernel/Modules/AgentITSMConfigItem.pm is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMConfigurationManagement-2.1.1: /usr/local/otrs/Kernel/Modules/AgentITSMConfigItemSearch.pm is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMConfigurationManagement-2.1.1: /usr/local/otrs/Kernel/Modules/AgentITSMConfigItemZoom.pm is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMConfigurationManagement-2.1.1: /usr/local/otrs/Kernel/Output/HTML/LinkObjectITSMConfigItem.pm is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMConfigurationManagement-2.1.1: /usr/local/otrs/Kernel/System/Service/PreferencesDB.pm is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMCore-2.1.1: /usr/local/otrs/Kernel/Modules/AdminService.pm is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMCore-2.1.1: /usr/local/otrs/Kernel/Modules/AdminSLA.pm is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMCore-2.1.1: /usr/local/otrs/Kernel/Modules/AgentITSMService.pm is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMCore-2.1.1: /usr/local/otrs/Kernel/Modules/AgentITSMServiceZoom.pm is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMCore-2.1.1: /usr/local/otrs/Kernel/Modules/AgentITSMSLAZoom.pm is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMCore-2.1.1: /usr/local/otrs/Kernel/Output/HTML/LinkObjectService.pm is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMCore-2.1.1: /usr/local/otrs/Kernel/Output/HTML/Standard/AdminService.dtl is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMCore-2.1.1: /usr/local/otrs/Kernel/Output/HTML/Standard/AdminSLA.dtl is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMCore-2.1.1: /usr/local/otrs/Kernel/System/EventHandler.pm is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMCore-2.1.1: /usr/local/otrs/Kernel/System/Service.pm is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMCore-2.1.1: /usr/local/otrs/Kernel/System/SLA.pm is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMCore-2.1.1: /usr/local/otrs/Kernel/System/Stats.pm is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMCore-2.1.1: /usr/local/otrs/Kernel/System/VirtualFS.pm is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMCore-2.1.1: /usr/local/otrs/Kernel/System/VirtualFS/DB.pm is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMCore-2.1.1: /usr/local/otrs/Kernel/System/VirtualFS/FS.pm is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMCore-2.1.1: /usr/local/otrs/scripts/test/CustomerUserService.t is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMCore-2.1.1: /usr/local/otrs/scripts/test/Service.t is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMCore-2.1.1: /usr/local/otrs/scripts/test/SLA.t is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Modules/AgentTicketClose.pm is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Modules/AgentTicketEmail.pm is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Modules/AgentTicketFreeText.pm is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Modules/AgentTicketNote.pm is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Modules/AgentTicketOwner.pm is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Modules/AgentTicketPending.pm is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Modules/AgentTicketPhone.pm is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Modules/AgentTicketPrint.pm is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Modules/AgentTicketPriority.pm is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Modules/AgentTicketResponsible.pm is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Modules/AgentTicketZoom.pm is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Modules/CustomerTicketPrint.pm is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Modules/CustomerTicketZoom.pm is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Output/HTML/Standard/AgentTicketClose.dtl is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Output/HTML/Standard/AgentTicketEmail.dtl is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Output/HTML/Standard/AgentTicketFreeText.dtl is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Output/HTML/Standard/AgentTicketNote.dtl is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Output/HTML/Standard/AgentTicketOverviewMedium.dtl is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Output/HTML/Standard/AgentTicketOverviewPreview.dtl is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Output/HTML/Standard/AgentTicketOwner.dtl is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Output/HTML/Standard/AgentTicketPending.dtl is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Output/HTML/Standard/AgentTicketPhone.dtl is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Output/HTML/Standard/AgentTicketPrint.dtl is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Output/HTML/Standard/AgentTicketPriority.dtl is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Output/HTML/Standard/AgentTicketResponsible.dtl is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Output/HTML/Standard/AgentTicketZoom.dtl is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Output/HTML/Standard/CustomerTicketPrint.dtl is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Output/HTML/Standard/CustomerTicketZoom.dtl is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Output/HTML/TicketOverviewMedium.pm is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: ITSMIncidentProblemManagement-2.1.1: /usr/local/otrs/Kernel/Output/HTML/TicketOverviewPreview.pm is different!
Jun 15 12:14:40 otrs-test-upgrade OTRS-CGI-42[47542]: [Error][Kernel::System::Package::DeployCheck][Line:1167]: SystemMonitoring-2.1.1: /usr/local/otrs/Kernel/System/Ticket/Event/NagiosAcknowledge.pm is different!

*** /var/log/httpd-error.log ***
[Wed Jun 15 12:14:40 2011] -e: Use of uninitialized value in hash element at /usr/local/otrs//Kernel/Output/HTML/Layout.pm line 2667.
[Wed Jun 15 12:14:40 2011] -e: Use of uninitialized value in hash element at /usr/local/otrs//Kernel/Output/HTML/Layout.pm line 2667.
[Wed Jun 15 12:14:40 2011] -e: Use of uninitialized value in hash element at /usr/local/otrs//Kernel/Output/HTML/Layout.pm line 2667.
[Wed Jun 15 12:14:41 2011] -e: Apache2::Reload: Can't locate /usr/local/otrs//Kernel/System/CacheInternal.pm
[Wed Jun 15 12:14:41 2011] PreferencesDB.pm: Subroutine new redefined at /usr/local/otrs//Kernel/System/GeneralCatalog/PreferencesDB.pm line 72.
[Wed Jun 15 12:14:41 2011] PreferencesDB.pm: Subroutine GeneralCatalogPreferencesSet redefined at /usr/local/otrs//Kernel/System/GeneralCatalog/PreferencesDB.pm line 105.
[Wed Jun 15 12:14:41 2011] PreferencesDB.pm: Subroutine GeneralCatalogPreferencesGet redefined at /usr/local/otrs//Kernel/System/GeneralCatalog/PreferencesDB.pm line 152.
[Wed Jun 15 12:14:41 2011] -e: Apache2::Reload: Can't locate /usr/local/otrs//Kernel/System/CacheInternal.pm
At this point if I attempt to restart apache it will fail and state that it cannot find CacheInternal.pm The install package renames it to CacheInternal.pm.custom_backup... and www:www becomes owner....

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-rw-rw-r--   1 www   www   6.1K Jun 15 12:14 CacheInternal.pm.custom_backup
So I roll back... and try the cli otrs.PackageManager.pl script sudo'd as otrs...

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%./otrs.PackageManager.pl -a upgrade -p /usr/local/otrs/pkgs/GeneralCatalog-3.0.3.opm
Use of uninitialized value in substitution (s///) at /usr/local/otrs/Kernel/System/Package.pm line 2406.
Use of uninitialized value in substitution (s///) at /usr/local/otrs/Kernel/System/Package.pm line 2407.
Use of uninitialized value in hash element at /usr/local/otrs/Kernel/System/Package.pm line 2408.
Notice: Removed file: /usr/local/otrs/doc/general-catalog-database.png
Notice: Removed file: /usr/local/otrs/Kernel/Config/Files/GeneralCatalog.xml
Notice: Removed file: /usr/local/otrs/Kernel/Language/bg_GeneralCatalog.pm
Notice: Removed file: /usr/local/otrs/Kernel/Language/ct_GeneralCatalog.pm
Notice: Removed file: /usr/local/otrs/Kernel/Language/cz_GeneralCatalog.pm
Notice: Removed file: /usr/local/otrs/Kernel/Language/da_GeneralCatalog.pm
Notice: Removed file: /usr/local/otrs/Kernel/Language/de_GeneralCatalog.pm
Notice: Removed file: /usr/local/otrs/Kernel/Language/fa_GeneralCatalog.pm
Notice: Removed file: /usr/local/otrs/Kernel/Language/fr_GeneralCatalog.pm
Notice: Removed file: /usr/local/otrs/Kernel/Language/es_GeneralCatalog.pm
Notice: Removed file: /usr/local/otrs/Kernel/Language/it_GeneralCatalog.pm
Notice: Removed file: /usr/local/otrs/Kernel/Language/nl_GeneralCatalog.pm
Notice: Removed file: /usr/local/otrs/Kernel/Language/pl_GeneralCatalog.pm
Notice: Removed file: /usr/local/otrs/Kernel/Language/pt_BR_GeneralCatalog.pm
Notice: Removed file: /usr/local/otrs/Kernel/Language/ru_GeneralCatalog.pm
Notice: Removed file: /usr/local/otrs/Kernel/Language/zh_CN_GeneralCatalog.pm
Notice: Removed file: /usr/local/otrs/Kernel/Modules/AdminGeneralCatalog.pm
Notice: Removed file: /usr/local/otrs/Kernel/Output/HTML/GeneralCatalogPreferencesGeneric.pm
Notice: Removed file: /usr/local/otrs/Kernel/Output/HTML/Standard/AdminGeneralCatalog.dtl
Notice: Backup for changed file: /usr/local/otrs/Kernel/System/CacheInternal.pm.backup
Notice: Removed file: /usr/local/otrs/Kernel/System/CacheInternal.pm
Notice: Removed file: /usr/local/otrs/Kernel/System/GeneralCatalog.pm
Notice: Removed file: /usr/local/otrs/Kernel/System/GeneralCatalog/PreferencesDB.pm
Notice: Removed file: /usr/local/otrs/scripts/test/GeneralCatalog.t
Notice: Removed file: /usr/local/otrs/var/packagesetup/GeneralCatalog.pm
Notice: Install /usr/local/otrs/doc/general-catalog-database.png (644)!
Notice: Install /usr/local/otrs/Kernel/Config/Files/GeneralCatalog.xml (644)!
Notice: Install /usr/local/otrs/Kernel/Language/bg_GeneralCatalog.pm (644)!
Notice: Install /usr/local/otrs/Kernel/Language/cs_GeneralCatalog.pm (644)!
Notice: Install /usr/local/otrs/Kernel/Language/ct_GeneralCatalog.pm (644)!
Notice: Install /usr/local/otrs/Kernel/Language/da_GeneralCatalog.pm (644)!
Notice: Install /usr/local/otrs/Kernel/Language/de_GeneralCatalog.pm (644)!
Notice: Install /usr/local/otrs/Kernel/Language/fa_GeneralCatalog.pm (644)!
Notice: Install /usr/local/otrs/Kernel/Language/fr_GeneralCatalog.pm (644)!
Notice: Install /usr/local/otrs/Kernel/Language/es_GeneralCatalog.pm (644)!
Notice: Install /usr/local/otrs/Kernel/Language/it_GeneralCatalog.pm (644)!
Notice: Install /usr/local/otrs/Kernel/Language/nb_NO_GeneralCatalog.pm (644)!
Notice: Install /usr/local/otrs/Kernel/Language/nl_GeneralCatalog.pm (644)!
Notice: Install /usr/local/otrs/Kernel/Language/pl_GeneralCatalog.pm (644)!
Notice: Install /usr/local/otrs/Kernel/Language/pt_BR_GeneralCatalog.pm (644)!
Notice: Install /usr/local/otrs/Kernel/Language/ru_GeneralCatalog.pm (644)!
Notice: Install /usr/local/otrs/Kernel/Language/zh_CN_GeneralCatalog.pm (644)!
Notice: Install /usr/local/otrs/Kernel/Modules/AdminGeneralCatalog.pm (644)!
Notice: Install /usr/local/otrs/Kernel/Output/HTML/GeneralCatalogPreferencesGeneric.pm (644)!
Notice: Install /usr/local/otrs/Kernel/Output/HTML/Standard/AdminGeneralCatalog.dtl (644)!
Notice: Install /usr/local/otrs/Kernel/System/GeneralCatalog.pm (644)!
Notice: Install /usr/local/otrs/Kernel/System/GeneralCatalog/PreferencesDB.pm (644)!
Notice: Install /usr/local/otrs/scripts/test/GeneralCatalog.t (644)!
Notice: Install /usr/local/otrs/var/packagesetup/GeneralCatalog.pm (644)!
Same end result of CacheInternal.pm being renamed and left as CacheInternal.pm.custom_backup leaving apache unable to restart:

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[Wed Jun 15 12:32:24 2011] [error] Can't locate Kernel/System/CacheInternal.pm in @INC (@INC contains: /usr/local/Custom /usr/local/Kernel/cpan-lib /usr/local /usr/local/otrs/Custom /usr/local/otrs/Kernel/cpan-lib /usr/local/otrs/ /usr/local/lib/perl5/5.8.9/BSDPAN /usr/local/lib/perl5/site_perl/5.8.9/mach /usr/local/lib/perl5/site_perl/5.8.9 /usr/local/lib/perl5/5.8.9/mach /usr/local/lib/perl5/5.8.9 .) at /usr/local/otrs//Kernel/System/Valid.pm line 17.\nBEGIN failed--compilation aborted at /usr/local/otrs//Kernel/System/Valid.pm line 17.\nCompilation failed in require at /usr/local/otrs//Kernel/System/Auth.pm line 17.\nBEGIN failed--compilation aborted at /usr/local/otrs//Kernel/System/Auth.pm line 17.\nCompilation failed in require at /usr/local/otrs//Kernel/System/Web/InterfaceAgent.pm line 28.\nBEGIN failed--compilation aborted at /usr/local/otrs//Kernel/System/Web/InterfaceAgent.pm line 28.\nCompilation failed in require at /usr/local/otrs/scripts/apache2-perl-startup.pl line 68.\nBEGIN failed--compilation aborted at /usr/local/otrs/scripts/apache2-perl-startup.pl line 68.\nCompilation failed in require at (eval 4) line 1.\n
Another approach I tried earlier last week was to not restart apache and upgrade all modules. The result is in the first post that contains the entire list of .pm files that are left renamed as .custom_backup that cannot be found by the system. Just for fun I renamed them back to their respective names and it makes the system very very angry. Lots of 500 errors of objects not found.

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Can't locate object method "new" via package "Kernel::System::ITSMChange::ITSMWorkOrder" at /usr/local/otrs//Kernel/Output/HTML/NavBarMyWorkOrders.pm line 35.
FreeBSD 8.1-RELEASE OTRS 3.0.8 ITSM 3.0.3
MySQL back end DB, LDAPS auth for agents and customers

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