Article subject will be empty if the subject contains only the ticket hook!

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GnaXi
OTRS newbie
Posts: 5
Joined: 22 Jul 2016, 16:02
OTRS Version?: OTRS 5

Article subject will be empty if the subject contains only the ticket hook!

Post by GnaXi »

Greetings!

I just upgraded to the latest version of the Community Edition of OTRS (6.0.29).
I think I was running 6.0.24 or 25 before the upgrade.

After the upgrade, when anyone replies to a ticket, the following message is shown in a yellow box at the top of the reply window:
"Article subject will be empty if the subject contains only the ticket hook!"

Anyone know how to disable this? And why it is suddenly showing up?

zzz
OTRS superhero
Posts: 611
Joined: 15 Dec 2016, 15:13
OTRS Version?: 3.x–6.0.x
Real Name: Emin
Company: Efflux GmbH
Contact:

Re: Article subject will be empty if the subject contains only the ticket hook!

Post by zzz »

Hello,

I can't tell you why they did it this way, but this is the commit that shows what they did.
And here is the bug report —with some critics— about the implementation. You might join them if you dislike it.

— Emin
Professional OTRS services for development, consulting, hosting and support:
efflux.de – German | efflux.de/en/ – English

Free and premium OTRS add-ons (TextModule, AdBlocker, ModernSkin, ModernSkinCustomer etc.): portal.efflux.de

GnaXi
OTRS newbie
Posts: 5
Joined: 22 Jul 2016, 16:02
OTRS Version?: OTRS 5

Re: Article subject will be empty if the subject contains only the ticket hook!

Post by GnaXi »

Hi there!

Thank you very much for the link to the commit!
It helped me find the part I had to edit in AgentTicketCompose.pm to remove the annoying warning! :)

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