Remove Time units and Is visible for customer fields

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kelvinwuko
OTRS newbie
Posts: 12
Joined: 06 Feb 2020, 20:01
OTRS Version?: OTRS 6
Real Name: Kelvin Wu

Remove Time units and Is visible for customer fields

Post by kelvinwuko »

Dear everyone,

When I reply to note, the article input field shows up with "Is visible for customer" and "Time units" fields.

Image

Is there any way for me to hide or remove them? Thanks! :)

Best regards,
Kelvin

kelvinwuko
OTRS newbie
Posts: 12
Joined: 06 Feb 2020, 20:01
OTRS Version?: OTRS 6
Real Name: Kelvin Wu

Re: Remove Time units and Is visible for customer fields

Post by kelvinwuko »

anyone? :D

wurzel
OTRS guru
Posts: 2897
Joined: 08 Jul 2010, 22:25
OTRS Version?: 6.0.x

Re: Remove Time units and Is visible for customer fields

Post by wurzel »

Hi

Time units can be disabled in sysconfig.

The checkbox is core element and is not configurable.
For this you have to change code AFAIK.

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