Permissions to delete Config Item

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OTRS newbie
Posts: 12
Joined: 26 Jul 2019, 08:25
OTRS Version?: 5.0.28

Permissions to delete Config Item

Post by drodralv » 09 Oct 2019, 17:27


I would like to know which role or group is able to delete Config Items.

I have found ITSMConfigItem::Permission::Class###010-ClassGroupCheck and ITSMConfigItem::Permission::Item###010-ItemClassGroupCheck in the section "ITSM Configuration Management -> Core::ITSMConfigItem"

Is anything saved in that files?


Posts: 1807
Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
Company: Znuny Inc.

Re: Permissions to delete Config Item

Post by root » 09 Oct 2019, 20:53


Check the group which is assigned to the ConfigItem class via General Catalog, rw permissions on this group should be enough to delete a CI.

- Roy
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