Installer.pl error..thought I had it fixed

[jnelson]

Code: Select all

[Fri Nov 13 10:49:07 2015] [error] mkdir /opt/otrs/var/tmp/CacheFileStorable/XMLParse: Permission denied at /opt/otrs//Kernel/System/Cache/FileStorable.pm line 87\n

Posted an error earlier and thought I had it figured out but installer.pl still throwing above error in httpd/error_log. Web page is showing 500

New install on CentOS 6 OTRS V 5.0.2.

TIA

[jnelson]

thought it was the folder permissions but otrs user is member of apache group who owns the folder structure.

[jnelson]

Here's the entire error:

Code: Select all

ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Nov 13 11:39:24 2015

 Message: Can't create directory '/opt/otrs/var/tmp/CacheFileStorable':

 RemoteAddress: 10.8.3.156
 RequestURI: /otrs/installer.pl

 Traceback (2860):
   Module: Kernel::System::Cache::FileStorable::new Line: 46
   Module: Kernel::System::ObjectManager::_ObjectBuild Line: 226
   Module: Kernel::System::ObjectManager::Get Line: 180
   Module: Kernel::System::Cache::new Line: 63
   Module: Kernel::System::ObjectManager::_ObjectBuild Line: 226
   Module: Kernel::System::ObjectManager::Get Line: 180
   Module: Kernel::System::SysConfig::_Init Line: 1643
   Module: Kernel::System::SysConfig::new Line: 73
   Module: Kernel::System::ObjectManager::_ObjectBuild Line: 226
   Module: Kernel::System::ObjectManager::Get Line: 180
   Module: Kernel::Modules::Installer::Run Line: 148
   Module: Kernel::System::Web::InterfaceInstaller::Run Line: 128
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_installer_2epl::handler Line: 39
   Module: (eval) (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

[Fri Nov 13 11:39:24 2015] [error] mkdir /opt/otrs/var/tmp/CacheFileStorable: Permission denied at /opt/otrs//Kernel/System/Cache/FileStorable.pm line 87\n

[jnelson]

Solved; SELinux was "enforcing"

[MikeIII]

I did not understand, I have the same error could you tell me step by step how I solve the error.