Problem with fetching mail

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foshogallo
OTRS newbie
Posts: 2
Joined: 07 Mar 2014, 15:36
OTRS Version?: 3.3.3

Problem with fetching mail

Post by foshogallo » 10 Sep 2019, 18:06

Upon receiving the email and the others brings said email to the user the notification that the ticket has been created is received, but when reviewing the other ticket there is no such saying. This has happened several times.

Please request the most urgent help, thanking the attention to this email.

fcasal
OTRS superhero
Posts: 310
Joined: 21 Apr 2014, 16:14
OTRS Version?: 6.0.18

Re: Problem with fetching mail

Post by fcasal » 11 Sep 2019, 09:45

Which otrs version are you using? if you search the ticket number, exists in the database?

Regards.

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