Hello,
For the last four years, I have been running OTRS v3x on Debian. Since I constantly receive feedback that it is unsupported, I forced myself to install CENTOS7 (minimal) and now have OTRS 6x installed. Because I am no longer taking advantage of TurnKey Linux's OTRS appliance, there are several things I am unsure how to achieve (not a linux guru).
May I ask for assistance with the following:
- How to use a certificate from a Trusted CA for HTTPS purposes; versus a self-signed certificate?
Using the appliance, I was able to log into WebAdmin and import my certificates into Apache.
- How to ensure my crontab for user otrs runs on OS reboot automatically?
sudo su -c "/opt/otrs/bin/otrs.Daemon.pl start" -s /bin/bash otrs Cron.sh doesn't seem to occur on reboot.
- How to back the dba up to Amazon using the TKLBAM service?
Thanks in advance.
Just upgraded from v3x to v6x {Need Help}
Moderator: crythias
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- Znuny advanced
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- Real Name: Tony
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Just upgraded from v3x to v6x {Need Help}
Tony
OTRS version installed: v7.0.2 (.rpm)
OS: CENTOS7 (latest updates via -yum install)
OS: Ubuntu 20.04.3 (latest apt-get upgrades)
GURU: Microsoft & VMware Environments
OTRS version installed: v7.0.2 (.rpm)
OS: CENTOS7 (latest updates via -yum install)
OS: Ubuntu 20.04.3 (latest apt-get upgrades)
GURU: Microsoft & VMware Environments
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- Administrator
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Re: Just upgraded from v3x to v6x {Need Help}
Hi,
1) Install Webmin or - what I prefer - do a one time setup to use Let's Encrypt certificates with acme.sh.
2) The proper command to fill the crontab ist sudo. Wait a few minutes and the daemon starts automatically. Your command just started the daemon.
3) I don't think the TKLBAM work's out of the box with a CentOS 7. AFAIK is TKLBAM a duplicity configuration. Use the backup script of OTRS or modify/create an own one which fits to your needs.
- Roy
1) Install Webmin or - what I prefer - do a one time setup to use Let's Encrypt certificates with acme.sh.
2) The proper command to fill the crontab ist sudo
Code: Select all
su -c "/opt/otrs/bin/otrs.Cron.sh start" -s /bin/bash otrs
3) I don't think the TKLBAM work's out of the box with a CentOS 7. AFAIK is TKLBAM a duplicity configuration. Use the backup script of OTRS or modify/create an own one which fits to your needs.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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- Znuny advanced
- Posts: 133
- Joined: 07 Oct 2015, 05:54
- Znuny Version: 7.0.2
- Real Name: Tony
- Company: Upson Productions, LLC
- Location: DC
Re: Just upgraded from v3x to v6x {Need Help}
Thanks for the info. I was successful with migrating the deployment of OTRS6 on CENTOS7.
Is there a way to migrate a v3 database over to v6 - or has there been too many changes to the code to get this to work?
Is there a way to migrate a v3 database over to v6 - or has there been too many changes to the code to get this to work?
Tony
OTRS version installed: v7.0.2 (.rpm)
OS: CENTOS7 (latest updates via -yum install)
OS: Ubuntu 20.04.3 (latest apt-get upgrades)
GURU: Microsoft & VMware Environments
OTRS version installed: v7.0.2 (.rpm)
OS: CENTOS7 (latest updates via -yum install)
OS: Ubuntu 20.04.3 (latest apt-get upgrades)
GURU: Microsoft & VMware Environments
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- Administrator
- Posts: 3968
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Just upgraded from v3x to v6x {Need Help}
Hi,
Install OTRS 4 on the CentOS Server via RPM, add all configuration files (Config.pm, ZZZAuto.pm, TicketCounter.Log, etc) and perform an upgrade.
Install OTRS 5 RPM and the upgrade, same with OTRS 6. Follow the upgrade instructions from every version. Don't try to skip a version.
- Roy
Install OTRS 4 on the CentOS Server via RPM, add all configuration files (Config.pm, ZZZAuto.pm, TicketCounter.Log, etc) and perform an upgrade.
Install OTRS 5 RPM and the upgrade, same with OTRS 6. Follow the upgrade instructions from every version. Don't try to skip a version.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
- Znuny advanced
- Posts: 133
- Joined: 07 Oct 2015, 05:54
- Znuny Version: 7.0.2
- Real Name: Tony
- Company: Upson Productions, LLC
- Location: DC
Re: Just upgraded from v3x to v6x {Need Help}
Meh, I'll just take an L on our history of tickets. We only had about 1200 tickets and it's nothing really worth holding on to. A fresh start with the latest version will be my recommendation. Thanks for all the help.
Tony
OTRS version installed: v7.0.2 (.rpm)
OS: CENTOS7 (latest updates via -yum install)
OS: Ubuntu 20.04.3 (latest apt-get upgrades)
GURU: Microsoft & VMware Environments
OTRS version installed: v7.0.2 (.rpm)
OS: CENTOS7 (latest updates via -yum install)
OS: Ubuntu 20.04.3 (latest apt-get upgrades)
GURU: Microsoft & VMware Environments