OTRS security audit log

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geri
OTRS newbie
Posts: 45
Joined: 10 Jan 2015, 11:22
OTRS Version?: 3.3.10

OTRS security audit log

Post by geri » 30 Jul 2018, 14:26

What is the best way to generate audit trail like logs from OTRS 6? I need to log both agent and and user activities especially the admin ectivities.
Are there any addons?

jojo
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Re: OTRS security audit log

Post by jojo » 30 Jul 2018, 14:30

OTRS does provide an audit log for system configuration, the ((OTRS Community Edition)) does not
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"Testing": ((OTRS Community Edition)) git Master

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vincentdelapaz
OTRS newbie
Posts: 3
Joined: 23 May 2018, 16:08
OTRS Version?: OTRS 6.03
Real Name: Vincent Dela Paz
Company: SlashdotPH

Re: OTRS security audit log

Post by vincentdelapaz » 11 Oct 2018, 14:47

Good day, I'm finding my self in the same scenario, where we need to produce an audit trail of all users and admins activities, sir Jojo, mentioned above that
jojo wrote:
30 Jul 2018, 14:30
OTRS does provide an audit log for system configuration, the ((OTRS Community Edition)) does not
I'm wondering if upgrading to the Business Solution, would be possible to generate the audit logs/trails of the users especially the admins?

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