[Help] Email Notification

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jepics44
OTRS newbie
Posts: 10
Joined: 23 Jan 2018, 18:07
OTRS Version?: OTRS 6
Real Name: Lemi
Company: nada

[Help] Email Notification

Post by jepics44 » 23 Feb 2018, 18:34

Hi, I want to ask you about the email notification of otrs 6,
I set up the email account that sends the notifications

Code: Select all

sendmailmodule :: host
sendmailmodule :: port
sendmailmodule :: userauth
sendmailmodule :: passauth
I also configure the email account you will receive.

Code: Select all

Admin >> ticket notifications >> ticket creation notification
in the section "agent preferences", "my queues" I insert the queue where I want notifications to be sent and also check the boxes.

this is the perl modulor list that I have installed, is any missing?

Code: Select all

  oApache :: DBI ...................... ok (v1.12)
  o Apache2 :: Reload .................. ok (v0.13)
  o Archive :: Tar ..................... ok (v1.92)
  o Archive :: Zip ..................... ok (v1.30)
  or Crypt :: Eksblowfish :: Bcrypt ....... Not installed! Use: 'yum install "perl (Crypt :: Eksblowfish :: Bcrypt)"' (optional - For strong password hashing.)
  or Crypt :: SSLeay .................... ok (v0.64)
  o Date :: Format ..................... ok (v2.24)
  o DateTime ......................... ok (v1.04)
  or DBI .............................. ok (v1.627)
  or DBD :: mysql ....................... ok (v4.023)
  o DBD :: ODBC ........................ Not installed! (optional - Required to connect to MS-SQL database.)
  o DBD :: Oracle ...................... Not installed! (optional - Required to connect to a Oracle database.)
  or DBD :: Pg .......................... Not installed! Use: 'yum install "perl (DBD :: Pg)"' (optional - Required to connect to a PostgreSQL database.)
  or Digest :: SHA ...................... ok (v5.85)
  o Encode :: HanExtra ................. Not installed! Use: 'yum install "perl (Encode :: HanExtra)"' (optional - Required to handle mails with several Chinese character sets.)
  or IO :: Socket :: SSL .................. ok (v1.94)
  or JSON :: XS ......................... ok (v3.01)
  o List :: Util :: XS ................... ok (v1.27)
  or LWP :: UserAgent ................... ok (v6.26)
  or Mail :: IMAPClient ................. ok (v3.37)
    or IO :: Socket :: SSL ................ ok (v1.94)
    or Authen :: SASL ................... ok (v2.15)
    or Authen :: NTLM ................... ok (v1.09)
  o ModPerl :: Util .................... ok (v2.000010)
  or Net :: DNS ......................... ok (v0.72)
  or Net :: LDAP ........................ ok (v0.56)
  o Template ......................... ok (v2.24)
  o Template :: Stash :: XS .............. ok (undef)
  o Text :: CSV_XS ..................... ok (v1.00)
  o Time :: HiRes ...................... ok (v1.9725)
  or XML :: LibXML ...................... ok (v2.0018)
  or XML :: LibXSLT ..................... ok (v1.80)
  or XML :: Parser ...................... ok (v2.41)
  or YAML :: XS ......................... ok (v0.54)

lido
OTRS expert
Posts: 70
Joined: 25 Oct 2017, 16:21
OTRS Version?: 6.0.5

Re: [Help] Email Notification

Post by lido » 23 Feb 2018, 19:01

Hi,
jepics44 wrote: Hi, I want to ask you about the email notification of otrs 6,
(...)
this is the perl modulor list that I have installed, is any missing?
Is this your only question or are you having any specific issue or error?

If that's it, then your perl module list appears to be fine. All missing modules are the optional ones, and that will depend on your system and preferences.

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