Link companies to config items

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pete83
OTRS newbie
Posts: 20
Joined: 23 Nov 2011, 18:18
OTRS Version?: 3.0.11
Company: Cordeo

Link companies to config items

Post by pete83 » 08 May 2012, 12:26

Hello,

Is it possible for a configuration item to link to a company? I can assign an owner to a CI but that is unfortunately not possible in our configuration because some CIs are conducted by several companies. So I would like the CI's to link to a company as a CI can link to a work-order, ticket, service or other CI.

Anyone have experience with this or any idea how to achieve this?

Regards,

Peter
OTRS 3.1.4
ITSM 3.1.2
Ubuntu 10.04.3 LTS
mysql 5.1.41

pete83
OTRS newbie
Posts: 20
Joined: 23 Nov 2011, 18:18
OTRS Version?: 3.0.11
Company: Cordeo

Re: Link companies to config items

Post by pete83 » 08 May 2012, 16:24

Bump? :(
OTRS 3.1.4
ITSM 3.1.2
Ubuntu 10.04.3 LTS
mysql 5.1.41

yuri0001
OTRS ninja
Posts: 631
Joined: 17 Mar 2011, 14:40
OTRS Version?: 5.0.6
Real Name: Yuri Kolesnikov
Location: Russia

Re: Link companies to config items

Post by yuri0001 » 08 May 2012, 16:37

For example, you can create new class of CI, such as Location & link all needed CI's wih it. So, you can use some OPAR module like - ITSMConfigItemAttributesAddon - at http://opar.perl-services.de/bin/index. ... butesAddon
But there is no version for 3.1.x :?
UPDATE.
Sorry, that is never information, I keep in mind another module - ITSM-CIAttributeCollection
http://opar.perl-services.de/bin/index. ... Collection - here, you find some attributes you need. :)
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)

pete83
OTRS newbie
Posts: 20
Joined: 23 Nov 2011, 18:18
OTRS Version?: 3.0.11
Company: Cordeo

Re: Link companies to config items

Post by pete83 » 10 May 2012, 11:01

Thanks Yuri, I will check it out and report back here.
OTRS 3.1.4
ITSM 3.1.2
Ubuntu 10.04.3 LTS
mysql 5.1.41

pete83
OTRS newbie
Posts: 20
Joined: 23 Nov 2011, 18:18
OTRS Version?: 3.0.11
Company: Cordeo

Re: Link companies to config items

Post by pete83 » 10 May 2012, 11:07

Just checked it out and indeed it will not install on version 3.1.X :(
OTRS 3.1.4
ITSM 3.1.2
Ubuntu 10.04.3 LTS
mysql 5.1.41

yuri0001
OTRS ninja
Posts: 631
Joined: 17 Mar 2011, 14:40
OTRS Version?: 5.0.6
Real Name: Yuri Kolesnikov
Location: Russia

Re: Link companies to config items

Post by yuri0001 » 10 May 2012, 11:32

You can try to install it on 3.1.x by changing version in "Framework" phrase in module text(code), but it on your own risk!
I wrote to them and they promised to notify about the release for version 3.1.x. But when???
Try the first method, I wrote -
For example, you can create new class of CI, such as Location & link all needed CI's wih it
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)

pete83
OTRS newbie
Posts: 20
Joined: 23 Nov 2011, 18:18
OTRS Version?: 3.0.11
Company: Cordeo

Re: Link companies to config items

Post by pete83 » 10 May 2012, 12:29

Thanks for writing to them Yuri,

I will try to change the version in the "Framework" phrase in the opm file. No worries I will try it on a test installation and leave my production system in peace.
OTRS 3.1.4
ITSM 3.1.2
Ubuntu 10.04.3 LTS
mysql 5.1.41

yuri0001
OTRS ninja
Posts: 631
Joined: 17 Mar 2011, 14:40
OTRS Version?: 5.0.6
Real Name: Yuri Kolesnikov
Location: Russia

Re: Link companies to config items

Post by yuri0001 » 10 May 2012, 13:07

It would be interesting, because in my installation of 3.1.2, then discovered the error when editing the CI. At 3.0.х - worked fine. :?
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)

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