What does this do? It shows things like FreeTextFields to customers based upon the queue they choose. It's client-side and relies on CSS to hide elements. Also, this code shows you how you can change the body based upon the queue.
Edit Kernel/Output/HTML/Standard (or your theme! recommended!)/CustomerTicketMessage.dtl
This was a fun thing. It's not perfect, and you should test things out before going live, but take a look:
A while ago I submitted this: http://forums.otrs.org/viewtopic.php?f=62&t=5157#p23375
But, let's see if we can make a Free Text field show up only on certain queues...
I have sneaky way of doing it. Let's say js actually works...
Code: Select all
*similar* entries can be made in AgentTicketPhone.dtl and AgentTicketEmail.dtl (maybe not, but check this post: http://blog.otrs.org/2010/11/02/otrs-3- ... templates/)