Some tickets won't be generated via email if you change the names of Priorities, specifically priority 3/normal. The emails just "disappear" ... actually, they'll probably be in otrs/var/spool
Usually, that's because of Postmaster defaults. If you make a change to the labels of Priorities (?Action=AdminPriority), for instance, make certain that change is reflected in
Ticket -> Core::PostMaster
PostmasterDefaultPriority
Default value: 3 normal
Defines the default priority of new tickets.
How To change your priority labels and get missing tickets
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How To change your priority labels and get missing tickets
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Re: How To change your priority labels and get missing ticke
Hi,
Actually this is also in the manual:
http://doc.otrs.org/3.0/en/html/priorities.html
But thanks for pointing it out, it's not that obvious.
--
Mike
Actually this is also in the manual:
http://doc.otrs.org/3.0/en/html/priorities.html
But thanks for pointing it out, it's not that obvious.
--
Mike
huntingbears.nl - @michielbeijen on Twitter