Require Type,Service... at customer new ticket

[qnetworks]

if you want to force the customers to chose ticket type, service, etc you just have to go to Kernel/Modules/CustomerTicketMessage.pm
at type for example you have this:

Code: Select all

# types
  if ( $Self->{ConfigObject}->Get('Ticket::Type') ) {
      my %Type = $Self->{TicketObject}->TicketTypeList(
          %Param,
          Action         => $Self->{Action},
          CustomerUserID => $Self->{UserID},
      );
      $Param{TypeStrg} = $Self->{LayoutObject}->BuildSelection(
          Data         => \%Type,
          Name         => 'TypeID',
          SelectedID   => $Param{TypeID},
          PossibleNone => 1,
          Sort         => 'AlphanumericValue',
          Translation  => 0,
      );
      $Self->{LayoutObject}->Block(
          Name => 'TicketType',
          Data => \%Param,
      );
  }

you just have to add under Translation this code

Code: Select all

Class        => "Validate_RequiredDropdown ",

like this:

Code: Select all

# types
  if ( $Self->{ConfigObject}->Get('Ticket::Type') ) {
      my %Type = $Self->{TicketObject}->TicketTypeList(
          %Param,
          Action         => $Self->{Action},
          CustomerUserID => $Self->{UserID},
      );
      $Param{TypeStrg} = $Self->{LayoutObject}->BuildSelection(
          Data         => \%Type,
          Name         => 'TypeID',
          SelectedID   => $Param{TypeID},
          PossibleNone => 1,
          Sort         => 'AlphanumericValue',
          Translation  => 0,
          Class        => "Validate_RequiredDropdown ",
      );
      $Self->{LayoutObject}->Block(
          Name => 'TicketType',
          Data => \%Param,
      );
  }

and thats all.

[Waltero]

Excellent! Thanks!

[muschiwolf]

I did it, but nothing changes, sorry but it's the first time I using Pearl and otrs.
Thanks

[yuri0001]

Hi!
Two questions.
1. I must do it in original Kernel/Modules/CustomerTicketMessage.pm or in it copy in another custom folder? Where?
2. How to display an asterisk as the other required fields displays?
Thanks!

[maureliosilverio]

Hi!
Two questions.
1. I must do it in original Kernel/Modules/CustomerTicketMessage.pm or in it copy in another custom folder? Where?
2. How to display an asterisk as the other required fields displays?
Thanks!

I want to know too

[micshi]

Just modify the original the file of Kernel/Modules/CustomerTicketMessage.pm

Then excute the command, bin/otrs.DeleteCache.pl.

All mandatory fields will have a asterisk beside them, that means it does not need you make other extra configuation.

Thansk,

micshi

[yuri0001]

Displaying an asterisk for mandatory fields - as example in CustomerTicketMessage.dtl

Code: Select all

<!-- dtl:block:TicketService -->
                <div>
################################                Original line begin                   ####################################
#                    <label for="ServiceID">$Text{"Service"}:</label>
################################                Original line end                    #####################################
################################            Display Service as mandatory begin   ##########################
                    <label for="ServiceID" class="Mandatory">
                        <span class="Marker">*</span>
                        $Text{"Service"}:
                    </label>
                    $Data{"ServiceStrg"}
                    <div id="ServiceIDError" class="TooltipErrorMessage" ><p>$Text{"This field is required."}</p></div>
                    <div id="ServiceIDServerError" class="TooltipErrorMessage NoJavaScriptMessage$QData{"ServiceInvalid"}" ><p>$Text{"This field is required."}</p></div>
                    <div class="Clear"></div>
################################           Display Service as mandatory end  ########################
#                    $Data{"ServiceStrg"}
#                    <div class="Clear"></div>
                </div>