How to change new email ticket to launch in a pop-up window

[Mothra]

I find it useful to raise new tickets in a pop-up window, thereby giving easy access to the rest of OTRS

In SysConfig, go to Ticket -> Frontend::Agent::ModuleRegistration

In the item, Frontend::Module###AgentTicketEmail, add the following to the LinkOption:

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onclick="Core.UI.Popup.OpenPopup('index.pl?Action=AgentTicketEmail'); return false;"

This raises the window in a pop-up; however on submitting the new ticket, you'll still be left with the open pop-up, which will have gone to a new EmailTicket window. If you don't want this, you'll need to edit AgentTicketEmail.dtl (preferably in a custom theme!) and add onSubmit="top.close();" to the form options, thus:

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<div class="ContentColumn">
            <form action="$Env{"CGIHandle"}" onSubmit="top.close();" method="post" enctype="multipart/form-data" name="compose" id="NewEmailTicket" class="Validate PreventMultipleSubmits">

You could also add a cancel button at the top of the page by adding this to the same AgentTicketEmaildtl:

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<a onclick="top.close();" href="">cancel</a>

I did this by creating a table for the title:

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<table cellspacing="12">
    <tr>
        <td><h1>$Text{"Create New Email Ticket"}</h1></td>
        <td><a onclick="top.close();" href="">[ cancel ]</a></td>
    </tr>
</table>

[Mothra]

IMPORTANT! Having recently tested this against IE8, the "close on submit" part doesn't work. Unfortunately IE8 reads the

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onSubmit=top.close()

from the form before anything else (even validation) and closes the window without posting the form data.