Pull Additional Customer Data into Dynamic Field for Process Ticket
Moderator: crythias
-
5of5
- OTRS newbie
- Posts: 24
- Joined: 24 Feb 2017, 18:37
- OTRS Version?: 5.0.16
- Real Name: Tom Stiffler
- Company: Concurrent Technology Corp.
Pull Additional Customer Data into Dynamic Field for Process Ticket
Here is a step-by-step PDF on pulling LDAP Customer data into a dynamic field that can be used in a Process Ticket. It took us a couple of days to figure this out, so I hope it helps save you some time while working on your implementation. These notes are from v5.0.16. Feel free to message me if you have any questions.
You do not have the required permissions to view the files attached to this post.