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- OTRS newbie
- Posts: 24
- Joined: 24 Feb 2017, 18:37
- OTRS Version?: 5.0.16
- Real Name: Tom Stiffler
- Company: Concurrent Technology Corp.
Here is a step-by-step PDF on pulling LDAP Customer data into a dynamic field that can be used in a Process Ticket. It took us a couple of days to figure this out, so I hope it helps save you some time while working on your implementation. These notes are from v5.0.16. Feel free to message me if you have any questions.
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