OTRS 5, iPhone Shortcut
As you may know, in OTRS version 5 they have done away with the iPhone handle and mobile app but the new mobile UI is pretty nice.
I thought I would post this here in case it helps someone that doesn't want Agents or Customers to have to navigate around a browser to open the login pages.
Open up Safari on iPhone or iPad and load the web site, https://your.host.domain/otrs/index.pl
If you want a shortcut to customer portal then URL is https://your.host.domain/otrs/customer.pl
At the bottom of the screen you'll see the "Send To" button, an icon depicting an arrow that looks like it's trying to get away from a square.
You should have a few options. Select "Add to Home Screen".
You'll be asked to choose a name for the homescreen icon.
When you're done it'll show up on your homescreen. You may then move it to your desired location on the device home screen.
Dont create your support topics here! No new topics with questions allowed!
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