Push a linux email through otrs as ticket

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Moderator: crythias

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Push a linux email through otrs as ticket

Post by crythias » 29 May 2013, 23:52

This is a really specific use case. Let's say you've sent emails to otrs@yourotrsserver and they're received but not processed.
You can mail -u otrs and see the tickets, as you're still working out .procmailrc permissions (hint:

Code: Select all

chmod 0755 /opt/otrs
chmod 0640 /opt/otrs/.procmailrc
So ... how do your get those mail items into otrs?

mail -u otrs

Code: Select all

| 15 /opt/otrs/bin/otrs.Postmaster.pl
| 16 /opt/otrs/bin/otrs.Postmaster.pl
(where 15, 16, etc are your mail item numbers)
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Re: Push a linux email through otrs as ticket

Post by rkrisher » 23 Sep 2015, 17:56

I'm looking for a similar answer. I have my equipment on my WAN send alerts directly to the otrs user. I can see the mail get into the otrs users mailbox then disappear moments later, but a ticket is never generated and nothing in the logs. I am migrating from Debian to Centos 6.7 and it worked properly on the Debian system. But that is otrs 2.4

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