Edit Config Settings in Ticket -> Frontend::Agent
Ticket::Frontend::NeedAccountedTime
Default value: No
Defines if time accounting is mandatory in the agent interface.
Set to yes.
Make TimeUnits Mandatory
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crythias
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Make TimeUnits Mandatory
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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girishmungra
- Znuny newbie
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Re: Make TimeUnits Mandatory
This makes the Time unit field mandatory on tickets, but not the Accounted Time field on Change..
OTRS 3.1.7 on Linux RedHat with MySQL database connected to an Active Directory for Agents and Customers.