Note: This would be considered an "advanced" feature. Please don't make changes to this unless you know this is explicitly what you want to do. It shouldn't break anything to make a change, but in this case, it will be difficult to troubleshoot as the LogModule won't be able to tell you what's wrong if it doesn't record properly. It may also be unable (?) to provide the log information in the web interface if the web interface doesn't have the ability to read where it writes. Mostly, this shouldn't be too much of a problem, as you should know why you're doing this if you have read this far.
Among other possibilities, this can provide a way to centralize logs for multiple OTRS installs.
This is the default configuration of LogModule unless Windows installer is used, and then LogModule is set to File.
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$Self->{LogModule} = 'Kernel::System::Log::SysLog'; #The module that creates the logs. If not SysLog, use File
# $Self->{'LogModule'} = 'Kernel::System::Log::File';
$Self->{'LogModule::SysLog::Facility'} = 'user';
#Facility is the type of syslog facility (auth, authpriv, cron, daemon, kern, lpr, mail, mark, news, syslog, user, uucp and local0 through local7).
#It will be coupled with the priority given in the log method:
#debug, info, notice, warning, err, crit, alert, emerg are valid for [r]syslog
$Self->{'LogModule::SysLog::LogSock'} = 'unix'; #Solaris may need 'stream'
$Self->{'LogModule::SysLog::Charset'} = 'iso-8859-15'; #or utf-8
$Self->{'LogModule::LogFile'} = '/tmp/otrs.log'; #required for Log::File
$Self->{'LogModule::LogFile::Date'} = 0; #1 if yyyy-mm should be added as suffix to log file its value is directly used -as is- for:
setlogsock($LogSock);
in Kernel/System/Log/SysLog.pm
Are you in Windows? You may want to consider change LogSock to "eventlog" and LogModule to SysLog see if it will record there (Event Viewer) instead of otrs.log.
Do you want to record elsewhere?
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$Self->{'LogModule::Syslog::LogSock'} = {
type => "tcp", #or udp?
host => "sysloghost", #hostname or ip address, destination for SysLog
port => 2486 #if you need a specific port
};