Let's say you have different departmental queues. (Printing, Plumbing, Maintenance, Computers)
Your customers (employees?) might want to submit a request to Plumbing, but they have services attached like "Word", or "Monitor", or "Toilets". How do you make sure that the Plumbing people only get tickets for services related to Plumbing?
Make an ACL and place it in Config.pm:
Code: Select all
$Self->{TicketAcl}->{'ACL-Plumbing-or-something-descriptive'} =
{
# match properties
Properties => {
Queue => { Name => ['Plumbing', 'Optional::Other::SubQueue'], },
},
Possible => {
Ticket => { Service => ['toilet', 'sink', 'tub'],
},
},
};