Kludge to assign a State to a Response Template

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Kludge to assign a State to a Response Template

Post by crythias » 08 Feb 2018, 02:52

In ArticleActionMenu.tt

Around line 100, you can find the following, which you can just add if/then:

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    if ($(this).val() > 0) {
        URL = Core.Config.Get('Baselink') + $(this).parents().serialize();
        if ($(this).val() == 3) {
           URL = URL + '&StateID=7';
        window.setTimeout(function() {
Basically, if the response template ID is 3, the StateID will be 7.
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Re: Kludge to assign a State to a Response Template

Post by tpsupport » 06 Jun 2018, 16:18

Hi crythias,

This is what I was looking for! Unfortnately this modification seems to only work for OTRS 5. Can it be adopted for OTRS 6 as well and how?
Javascript has been removed from templates in OTRS, see https://blog.otrs.com/2017/03/21/no-jav ... -tt-files/.

OTRS 6 - Ubuntu 16.04 x64, Azure Database for MySQL server 5.7, Perl 5.22.1, Apache/2.4.18

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