See ticket owner/assigned user in dashboard view

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janmolenaar
OTRS newbie
Posts: 1
Joined: 12 Dec 2012, 11:29
OTRS Version?: 3.1.12
Real Name: Jos Molnar
Company: ENNE Solutions

See ticket owner/assigned user in dashboard view

Post by janmolenaar » 12 Dec 2012, 11:32

Code: Select all

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Hi since we upgraded OTRS from 2.4 to 3.1.12 we cannot see the owner of the ticket in the dashboard view, is there a way to see this?

Thanks

andreasfc
OTRS newbie
Posts: 35
Joined: 10 Nov 2010, 16:20
OTRS Version?: 3.2.9

Re: See ticket owner/assigned user in dashboard view

Post by andreasfc » 03 Feb 2013, 15:49

Hi Jan,

I think I can help you if you still need to know how to get the username in the dashboad overview.

Andre

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Calsonic
OTRS newbie
Posts: 44
Joined: 07 Nov 2011, 15:00
OTRS Version?: 5.0.8

Re: See ticket owner/assigned user in dashboard view

Post by Calsonic » 26 Apr 2013, 10:20

Can you explain it here please.
OTRS 5.0.8
ITSM 5.0.14

CentOS 7

andreasfc
OTRS newbie
Posts: 35
Joined: 10 Nov 2010, 16:20
OTRS Version?: 3.2.9

Re: See ticket owner/assigned user in dashboard view

Post by andreasfc » 26 Apr 2013, 10:54

Calsonic wrote:Can you explain it here please.
I change a file which was used for the template.
I wil post the file here as soon as I found it.

The file I Changed: Kernel\Output\HTML\Standard\AgentDashboardTicketGeneric.dtl

<!-- dtl:block:ContentLargeTicketGenericRowMetaImage -->
</td>
<!-- Changed the lines below -->
<!-- Andre 31-01-2013 -->
<!-- dtl:block:ContentLargeTicketGenericRowMeta -->
<td class="W10pc">
<a href="$Env{"Baselink"}Action=AgentTicketZoom;TicketID=$Data{"TicketID"}" title="$QData{"Title"}" class="AsBlock MasterActionLink">$Data{"TicketNumber"}</a>
</td>
<!-- # <td class="W50pc"> -->
<td class="W50pc" style="width: 327px">
<div title="$QData{"Title"}">$QData{"Title","50"}</div>
<!-- <td>$QData{"Time"}</td>
# <td width="50%">
# <div title="$QData{"Title"}">$QData{"Title","40"}</div>
# </td>-->
<td>$QData{"Queue"}</td> <!-- add if you want to see the Queue -->
<!--# <td>$QData{"CustomerID","15"}</td> <!-- add if you want to see the Company -->
<td>$QData{"Owner"}</td> <!-- add this line for the owner-->
<td>$QData{"Responsible"}</td> <!-- add this line for the responsible -->
<td>$QData{"Time"}
</td>
<!-- End Modification -->
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Calsonic
OTRS newbie
Posts: 44
Joined: 07 Nov 2011, 15:00
OTRS Version?: 5.0.8

Re: See ticket owner/assigned user in dashboard view

Post by Calsonic » 26 Apr 2013, 13:14

Thank you.
I added in Line 110:

<!-- dtl:block:ContentLargeTicketGenericRowMeta -->
<td class="W10pc">
<a href="$Env{"Baselink"}Action=AgentTicketZoom;TicketID=$Data{"TicketID"}" title="$QData{"Title"}" class="AsBlock MasterActionLink">$Data{"TicketNumber"}</a>
</td>
<td class="W50pc">
<div title="$QData{"Title"}">$QData{"Title","120"}</div>
</td>
<td>$QData{"Owner"}</td>
<td>$QData{"Time"}</td>
</tr>
<!-- dtl:block:ContentLargeTicketGenericRow -->
OTRS 5.0.8
ITSM 5.0.14

CentOS 7

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