Customer ticket search

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splicelid
Znuny newbie
Posts: 6
Joined: 28 Mar 2019, 12:44
Znuny Version: 6.0.19
Real Name: Milen

Customer ticket search

Post by splicelid »

Hello, I have a problem with the search engine for ordinary users, they can not see the company's tickets, but when you select a search and do not enter anything in the fields and press a button search on them they visualize all the company's tickets, whether it's a bug or should do something else?
I have made a "manager" group and only this group should be able to see all the tickets.
I have made a "Company" group and the users in this group should be able to see only there own tickets.
I have set the necessary rights for users for both groups. All tickets go to "Company" and "Company" is the CustomerID...
OTRS 4.0.4

can you help,please?
fcasal
Znuny wizard
Posts: 336
Joined: 21 Apr 2014, 16:14
Znuny Version: 6.0.18

Re: Customer ticket search

Post by fcasal »

The first thing would be to upgrade to the last patch of the 4 version of otrs. And then, try again.
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