Agent out of office info in ticketnotification

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cbg
OTRS advanced
Posts: 145
Joined: 25 Jun 2016, 23:29
OTRS Version?: 5.0.9

Agent out of office info in ticketnotification

Post by cbg »

Hi there,

I do have ticketnotifications, which include
[% Data.CreateBy | html %]
This would show the agent, that has created articles etc.
But if the agent is out of office, the info about that is also going to be attached?!
Is there a way to have the *** out of office until etc *** removed?


Thanks,

cheers.

CBG

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