show the owner in a ticket report

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Piske
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show the owner in a ticket report

Post by Piske » 01 Jun 2011, 18:49

I need to show a owner of a ticket in one report of the type TicketList.
How can i do it?

It's possible?

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cmadoery
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Re: show the owner in a ticket report

Post by cmadoery » 07 Jun 2011, 14:33

I wait also for a answer to this :(
http://forums.otrs.org/viewtopic.php?f=35&t=9379

Christof
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MichaelR
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Re: show the owner in a ticket report

Post by MichaelR » 09 Jun 2011, 04:30

What do you mean by report? What is the exact function you are using? Slightly confused as to what you are asking.
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Mike_B
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Re: show the owner in a ticket report

Post by Mike_B » 14 Jun 2011, 20:52

Hi,

This is absolutely possible. Just switch Stats::UseAgentElementInStats to "Yes".

In some countries it's not allowed to actually measure performance of your employees on an individual basis, that's the reason that OTRS forbids it by default.

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Mike
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yuri0001
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Re: show the owner in a ticket report

Post by yuri0001 » 15 Jun 2011, 06:29

A more precise: SysConfig in Framework -> Frontend::Agent::Stats -->Stats::UseAgentElementInStats -->Yes :?
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cmadoery
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Re: show the owner in a ticket report

Post by cmadoery » 15 Jun 2011, 08:43

Hi Yuri

Thats...
yuri0001 wrote:A more precise: SysConfig in Framework -> Frontend::Agent::Stats -->Stats::UseAgentElementInStats -->Yes :?
...exactly what I was looking for.

Many thanks,
Chrisotf
OTRS 5.0.x, CentOS 6.6, MariaDB 10.1.20

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