Link Type: Normal, Child, Parent [SOLVED]

[SLESSARD]

Can anyone clarify the default link type that come with OTRS
Normal, Child, Parent.

I am looking to find out if there is anything specific that the system do with these link types??

I found information on Master/Slave, that's clear but what about Normal Vs Parent/Child Link type ??

Thanks

[mshi]

If you link a ticket with a FAQ article or CI item, you should select "Normal" link.

While if you link a few tickets together, you should select "Parent" or "Child" link. You can not close parent ticket untill all children ticket were closed.

Mshi

[SLESSARD]

Thanks

You can not close parent ticket untill all children ticket were closed.

That is true only if Ticket::Acl::Module###1-Ticket::Acl::Module: has been activated