A customer as one of CAB member

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mshi
Znuny newbie
Posts: 66
Joined: 08 Mar 2011, 11:10
Znuny Version: 3.0

A customer as one of CAB member

Post by mshi »

Hi,

What actions should be taken for the customer If he/she was added to CAB group for a Change?

How did the customer get notification after he has added to CAB group? (I did not see toolbar or menu about 'My CABs' from customer portal).

As CAB member, how the customer follow up the progress about the Chnage?

Thanks,

Mshi
OTRS: 3.0.7
ITSM: 3.0.2
Running on: Ubuntu 10.04 LTS with MySQL, integrated with MS 2003 Active Directory Server
jojo
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Re: A customer as one of CAB member

Post by jojo »

He will get notifications via email
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mshi
Znuny newbie
Posts: 66
Joined: 08 Mar 2011, 11:10
Znuny Version: 3.0

Re: A customer as one of CAB member

Post by mshi »

Hi jojo,

Understand, thanks agian.

Mshi
OTRS: 3.0.7
ITSM: 3.0.2
Running on: Ubuntu 10.04 LTS with MySQL, integrated with MS 2003 Active Directory Server
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