I have some queue with tickets. I have Agents who have limited rights on queue.
In Dashboard the Agents who have limited rights see nothing. What is whrong in settings?
Dashboard
Moderator: crythias
Re: Dashboard
The Dashboard is designed for rw access
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: Dashboard
And where is LOGIC? I'am an Agent with limited whrights, why i can't see my tickets in dushboard?jojo wrote:The Dashboard is designed for rw access
Re: Dashboard
as I said, it is not designed to show tickets where you have only read access to You can use search and statusview for this
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com