Automatic Calculation of "Time Units"

Moderator: crythias

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kool_kid
OTRS expert
Posts: 86
Joined: 13 Feb 2011, 13:51
OTRS Version?: 3

Automatic Calculation of "Time Units"

Post by kool_kid »

Hi,

Is there a way to automatically calculate "time units" (in minutes) for tickets? After a ticket is generated, can the time be automatically calculated between the responses (like time taken to add note or reply ).

Regards
Kk
OTRS 3.1.10

Daniel Obee
Moderator
Posts: 644
Joined: 19 Jun 2007, 17:11
OTRS Version?: various
Real Name: Daniel Obée
Location: Berlin

Re: Automatic Calculation of "Time Units"

Post by Daniel Obee »

Unfortunately not. Since by now there's no real solution on how to hinder agents from simply go away or shut down the browser, there'd be no reliable way to track handling time. And yes, given modern web applications that's a lame excuse :?

Greets
Dan

kool_kid
OTRS expert
Posts: 86
Joined: 13 Feb 2011, 13:51
OTRS Version?: 3

Re: Automatic Calculation of "Time Units"

Post by kool_kid »

That's disappointing. Is anyone aware of any workaround or addition of code etc to achieve this.
OTRS 3.1.10

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