Hello All,
Has anybody installed OTRS on VMWare? Can you share some thoughts on it in terms of performance and other factors that need to be considered pls?
Thanks.
Best Regards
Chetan
OTRS on VMWare
Moderator: crythias
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chetannagaonkar
- Znuny advanced
- Posts: 148
- Joined: 25 Oct 2010, 10:02
- Znuny Version: 3.2
- Location: Bangalore, India
OTRS on VMWare
Best Regards
Chetan
OTRS 3.06
ITSM 3.1
MySQL
Windows 7 Ultimate
Chetan
OTRS 3.06
ITSM 3.1
MySQL
Windows 7 Ultimate
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Wolfgangf
- Znuny ninja
- Posts: 1029
- Joined: 13 Apr 2009, 12:26
- Znuny Version: 6.0.13
- Real Name: Wolfgang Fürtbauer
- Company: PBS Logitek GmbH
- Location: Pinsdorf
Re: OTRS on VMWare
I have it running on VMWare
Performance OK with the usual drackbracks on running a database in VMWare
the integrated OTRS performance measuring are never quite happy, but we are running this system with 12000 Tickets in 1,5 year now
(mysql) Database is 8GB
hope that helps
Performance OK with the usual drackbracks on running a database in VMWare
the integrated OTRS performance measuring are never quite happy, but we are running this system with 12000 Tickets in 1,5 year now
(mysql) Database is 8GB
hope that helps
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
-
chetannagaonkar
- Znuny advanced
- Posts: 148
- Joined: 25 Oct 2010, 10:02
- Znuny Version: 3.2
- Location: Bangalore, India
Re: OTRS on VMWare
Thank you for the quick reply, Wolfgangf. The customer is keen to run it on VMWare. Do you recommend any specific settings/suggestions to ensure a good performance?
Best Regards
Chetan
Best Regards
Chetan
Best Regards
Chetan
OTRS 3.06
ITSM 3.1
MySQL
Windows 7 Ultimate
Chetan
OTRS 3.06
ITSM 3.1
MySQL
Windows 7 Ultimate
-
Wolfgangf
- Znuny ninja
- Posts: 1029
- Joined: 13 Apr 2009, 12:26
- Znuny Version: 6.0.13
- Real Name: Wolfgang Fürtbauer
- Company: PBS Logitek GmbH
- Location: Pinsdorf
Re: OTRS on VMWare
nothing special for OTRS - usual VMware performance optimization (no outdated VMWare tools, VMWare network drivers, ...)
+ OTRS performance tricks as recommanded in the docs
+ OTRS performance tricks as recommanded in the docs
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
-
chetannagaonkar
- Znuny advanced
- Posts: 148
- Joined: 25 Oct 2010, 10:02
- Znuny Version: 3.2
- Location: Bangalore, India
Re: OTRS on VMWare
Cool, thanks again.
Best Regards
Chetan
Best Regards
Chetan
Best Regards
Chetan
OTRS 3.06
ITSM 3.1
MySQL
Windows 7 Ultimate
Chetan
OTRS 3.06
ITSM 3.1
MySQL
Windows 7 Ultimate
-
ksbuchanan
- Znuny newbie
- Posts: 16
- Joined: 11 Dec 2010, 22:13
- Znuny Version: 3.1.11
Re: OTRS on VMWare
We are running 3.0.4 on Windows 2008 in VMWare. Runs performance isn't great, but I can't compare since I haven't run it on physical hardware. The only problem we really see, is that SysConfig access is VERY SLOW. From the user perspective, it responds reasonable for an internally hosted web app.chetannagaonkar wrote:Hello All,
Has anybody installed OTRS on VMWare? Can you share some thoughts on it in terms of performance and other factors that need to be considered pls?
Thanks.
Best Regards
Chetan
I agree with other remarks...follow best practice for VMware, and you should be fine.
ksbuchanan
v3.3.5 on Windows 2008r2 64-bit
Agent Auth: Windows LDAP
Customer Auth: Windows LDAP
Customer DB: Windows LDAP
Apache webserver
MYSql DB server
v3.3.5 on Windows 2008r2 64-bit
Agent Auth: Windows LDAP
Customer Auth: Windows LDAP
Customer DB: Windows LDAP
Apache webserver
MYSql DB server
-
Alexander Halle
- Znuny expert
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- Joined: 04 Jul 2010, 17:49
- Znuny Version: 3.1.x
- Real Name: Alexander Halle
- Company: radprax MVZ GmbH
- Location: Wuppertal
- Contact:
Re: OTRS on VMWare
To avoid misunderstanding : This is not caused by the virtualization, is it ? AFAIK SysConfig is always slow.ksbuchanan wrote:chetannagaonkar wrote:The only problem we really see, is that SysConfig access is VERY SLOW.
Alexander Halle
OTRS Community Links: User Meetings, Projects
- Public Relations @ OTRS Community Board / OtterHub
- 2nd-Level Support Agent @ radprax MVZ GmbH
OTRS Community Links: User Meetings, Projects
Re: OTRS on VMWare
On virtual plattforms ssconfig is in most cases extremly slow (depending on the virtualisation plattform) compared to a pysical box
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: OTRS on VMWare
We have it running in a VMware environment on a Debian 'Lenny' box - it runs well with 2vCPUs and 2GB of RAM, v.3.04 and ITSM 3b1, the current top is
top - 18:08:37 up 4 days, 2:34, 1 user, load average: 0.06, 0.02, 0.00
Tasks: 54 total, 1 running, 53 sleeping, 0 stopped, 0 zombie
Cpu(s): 0.0%us, 0.0%sy, 0.0%ni,100.0%id, 0.0%wa, 0.0%hi, 0.0%si, 0.0%st
Mem: 2076392k total, 326880k used, 1749512k free, 68384k buffers
Swap: 1759076k total, 0k used, 1759076k free, 70536k cached
top - 18:08:37 up 4 days, 2:34, 1 user, load average: 0.06, 0.02, 0.00
Tasks: 54 total, 1 running, 53 sleeping, 0 stopped, 0 zombie
Cpu(s): 0.0%us, 0.0%sy, 0.0%ni,100.0%id, 0.0%wa, 0.0%hi, 0.0%si, 0.0%st
Mem: 2076392k total, 326880k used, 1749512k free, 68384k buffers
Swap: 1759076k total, 0k used, 1759076k free, 70536k cached