Passing username within URL

[Gunz]

Hi, I've set up OTRS v2.4.8 Windows version to be used as an internal IT Helpdesk.

Customers will be our internal staff. They will use the Customer Panel interface to log tickets (requests) for IT help, search on existing etc.

Our OTRS Customer login username is the same as their Windows login. Windows makes this available as the USERNAME variable.

Is there any way to pass the Windows USERNAME variable to the OTRS Customer login Username field within a URL? This would save our customers needing to type it to gain access via the Customer Panel.

I've tried "http://servername/otrs/customer.pl.username=$USERNAME" and that didn't work. I was wondering if there was something that could be used within the URL that would work.

thanks!

[Mike_B]

Is there any way to pass the Windows USERNAME variable to the OTRS Customer login Username field within a URL? This would save our customers needing to type it to gain access via the Customer Panel.

Hi, you can try this:

Code: Select all

http://example.com/otrs/customer.pl?Action=Login&User=yourname

but unfortunately this will try and log you in without a password and then raise an error.

Please look at using Single Sign On for a real nice solution; no loggin in required:
http://wiki.otrs.org/index.php?title=Im ... ith_Apache

Regards,

Mike

[Gunz]

Thanks Mike. I'll take a look at single sign-on.

--Wayne

[Gunz]

OK... I'm stumped when I'm setting up single sign-on.

The Instructions state:

Add the following statements to the <Directory> block of your cgi-bin directory:

<Directory "d:/otrs/bin/cgi-bin/">
SSPIAuth On
SSPIAuthoritative On
SSPIDomain pdc.example.com
SSPIUsernameCase lower
SSPIOfferBasic On
Require valid-user
Options +ExecCGI -Includes
AllowOverride None
Order allow,deny
Allow from all
</Directory>

I have no idea of what file this is asking me to update with this information? Does anyone know where this should go?

As well, am I correct in thinking I have to change the line SSPIDomain pdc.example.com and update "pdc.example.com" to my own domain?

All help, very much appreciated.

--Wayne

[Mike_B]

OK... I'm stumped when I'm setting up single sign-on.

The Instructions state:

Add the following statements to the <Directory> block of your cgi-bin directory:

<Directory "d:/otrs/bin/cgi-bin/">
SSPIAuth On
SSPIAuthoritative On
SSPIDomain pdc.example.com
SSPIUsernameCase lower
SSPIOfferBasic On
Require valid-user
Options +ExecCGI -Includes
AllowOverride None
Order allow,deny
Allow from all
</Directory>

I have no idea of what file this is asking me to update with this information? Does anyone know where this should go?

As well, am I correct in thinking I have to change the line SSPIDomain pdc.example.com and update "pdc.example.com" to my own domain?

All help, very much appreciated.

--Wayne

Sure, you should change pdc.example.com to your own PDC address.
It should be added to the <directory> block in the Apache configuration file. And that would be in [path\to\otrs]Apache\conf\httpd.conf - you can open the file with a text editor such as Wordpad. You'll find the appropriate section near the bottom of the file.

--
Mike

[Gunz]

Thanks again Mike!

--Wayne

[tripti_rai2005]

I have followed all the instructions mentioned here at http://wiki.otterhub.org/index.php?titl ... ith_Apache
But i am getting the following error

[Tue Jan 8 11:41:26 2013][Notice][Kernel::System::Auth::HTTPBasicAuth::Auth] User: No $ENV{REMOTE_USER} or $ENV{HTTP_REMOTE_USER} !(REMOTE_ADDR: 127.0.0.1).
[Tue Jan 8 11:41:26 2013][Error][Kernel::System::User::UserLookup][724] Need UserLogin or UserID!

Can you please tell what wrong am i doing..I made the required changes in config.pm and httpd.conf as explained in the article.

[tripti_rai2005]

??

[juanman80]

I've seen this error when you use HTTP Basic Auth in OTRS but Apache received no user data... It happened to me when people tried to get to OTRS from a computer not in Domain.
Hope it helps

[tripti_rai2005]

Hey..Thanks ..That was exactly my problem..Although i solved it before..Thanks for your input!