Upgrading from 2.4.9 to 3 beta6

[adrijang]

Hi !

Now that I have 2.4.9 running on production, I'm trying 3.0.0beta6 on my test server.

I'm getting mysql password problems at step 9 of the upgrade:

Code: Select all

test:/opt/otrs# bin/otrs.SetPermissions.pl /opt/otrs otrs

bin/otrs.SetPermissions.pl <1.3> - set OTRS file permissions
Copyright (C) 2001-2010 xxx, http://otrs.org/
Setting permissions on /opt/otrs
Setting permissions on /opt/otrs/var
Setting permissions on /opt/otrs/bin/*
Setting permissions on /opt/otrs/scripts/*.pl
Setting permissions on /opt/otrs/scripts/tools/*.pl
Setting permissions on Kernel/Config.pm
Setting owner rw and group ro permissions on /opt/otrs/

test:/opt/otrs# bin/otrs.SetPermissions.pl /opt/otrs --web-group www-data

bin/otrs.SetPermissions.pl <1.3> - set OTRS file permissions
Copyright (C) 2001-2010 xxx, http://otrs.org/
Setting permissions on /opt/otrs
Setting permissions on /opt/otrs/var
Setting permissions on /opt/otrs/bin/*
Setting permissions on /opt/otrs/scripts/*.pl
Setting permissions on /opt/otrs/scripts/tools/*.pl
Setting permissions on Kernel/Config.pm
Setting owner rw and group ro permissions on /opt/otrs/

est:/opt/otrs# scripts/DBUpdate-to-3.0.pl
Start migration of the system...

DBI connect('database=otrs;host=localhost;','otrs',...) failed: Access denied for user 'otrs'@'localhost' (using password: YES) at /opt/otrs/Kernel/System/DB.pm line 210
ERROR: OTRS-DBUpdate-to-3.0-10 Perl: 5.10.0 OS: linux Time: Thu Nov  4 19:14:22 2010

 Message: Access denied for user 'otrs'@'localhost' (using password: YES)

 Traceback (4475):
   Module: Kernel::System::DB::new (v1.124) Line: 181
   Module: scripts/DBUpdate-to-3.0.pl (v1.1) Line: 69

Got no DBObject! at /opt/otrs/Kernel/System/State.pm line 93.

I don't know how to solve that.
I posted previous permissions step in case I did it wrong, because I think it may be.

Thanks in advance!

[Mike_B]

It LOOKS as if your OTRS instance does not have a valid database connection to start with. Please make sure that it's in shape before attempting to upgrade to 3.0.x....
--
Mike

[patoil]

It happened to me. In my case mysql service was down and after bringing it up (service mysqld start) the upgrade continued.
My be we both understood wrong the upgrade instructions, but in my opinion it´s not properly documented.
Let me know it this helps!

[jojo]

Feel Free to write an Upgrading Guideline in the Wiki...