Adding Custom Fields

Moderator: crythias

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Posts: 6
Joined: 10 Oct 2010, 19:43
OTRS Version?: 2.4

Adding Custom Fields

Post by bksmith101 » 10 Oct 2010, 19:45

I am looking for a way to add custom fields to the ticket screen. Can anyone add some insight on how this can be done?

Also, has anyone found a way to add a subject tree or categorization to these tickets?


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Posts: 9980
Joined: 04 May 2010, 18:38
OTRS Version?: 5.0.x
Location: SouthWest Florida, USA

Re: Adding Custom Fields

Post by crythias » 10 Oct 2010, 22:18

You can use your own web form and send all the other info fields as part of the body of an email or SOAP to the the ticket engine.
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