Hi guys,
I would like to know if it is possible to record calls, outgoing and incoming calls, with OTRS. If there's a certain telephony system to be used and which system is that.
Please let me know, I'm desperate for this info
Kindest.
Recording Calls on OTRS 2.4.7
Moderator: crythias
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crythias
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Re: Recording Calls on OTRS 2.4.7
No. But you can use any other recording system to send emails with attachments to OTRS.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Recording Calls on OTRS 2.4.7
Thank you so much for that info Crythias, much appreciated. But what system can you use and would you mind explaining how you would go about setting it up.
Can Asterisk do this function
KIndest.
Can Asterisk do this function
KIndest.
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crythias
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Re: Recording Calls on OTRS 2.4.7
Apparently, asterisk can do this, as well as Ring Central.
Implementation of a phone system is beyond the scope of what OTRS is offering, but suffice it to say that any system that allows you to email anything, including recordings (even voice mail like Google Voice or Asterisk voice mail) can be used to create tickets from the recording or add the recording to a current ticket, either within OTRS as attachment to a note, or send to an existing ticket manually with a hand crafted [Ticket#xxxxxxxx] in the subject.
While I am not a lawyer, please be aware of state laws regarding recording without consent, which vary from state to state.
Implementation of a phone system is beyond the scope of what OTRS is offering, but suffice it to say that any system that allows you to email anything, including recordings (even voice mail like Google Voice or Asterisk voice mail) can be used to create tickets from the recording or add the recording to a current ticket, either within OTRS as attachment to a note, or send to an existing ticket manually with a hand crafted [Ticket#xxxxxxxx] in the subject.
While I am not a lawyer, please be aware of state laws regarding recording without consent, which vary from state to state.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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Re: Recording Calls on OTRS 2.4.7
Hi,
A avaya pabx can do call recording and send it by e-mail as a attached wav file.
Karl
A avaya pabx can do call recording and send it by e-mail as a attached wav file.
Karl
Re: Recording Calls on OTRS 2.4.7
You guys are kings..Thanks for the info. I'll implement all the advise and give you guys feed back
Kindest.
Kindest.