encoding problem

[hlep]

I got OTRS running with iso-8859-1 as the default charset, this works well except for one situation.
It's when it recieves emails from a roundcube webmail client, the mail is being sent encoded in utf-8 and it won't display special characters like åäö.

I tried setting the default charset to utf-8 instead, and it also works good, except for the "<OTRS_CUSTOMER_SUBJECT>" in the auto reply, special characters fetched from that variable isn't displayed correctly.

Any ideas?

[peter_sk]

I also fooled around with these character sets, but found out, that utf-8 works OK in all situations.

Are you sure this is not a client issue?

[hlep]

If I send utf-8 encoded messages from for example thunderbird, otrs shows them fine.
And yes utf-8 seems to work fine for otrs except just that one instance, if there is special characters in the subject, then they wont show up as they should in the autoreply, and it's only the "<OTRS_CUSTOMER_SUBJECT>" that can't show it correct, the rest of the message shows the characters correct.

[hlep]

I solved it by rewrite the autoreply. So 'im guessing some file were still iso-8859-1 encoded from before.