GET API exposed?
Moderator: crythias
-
Justin Teager
- Znuny newbie
- Posts: 1
- Joined: 23 Jun 2010, 22:15
- Znuny Version: 2.4.6
GET API exposed?
Is there an API exposed for reading of tickets through GET? I'm looking to set up some scripts to do some data analysis on our ticketing system, but don't personally have access to the DB we're using. Thanks!
Re: GET API exposed?
Hi Justin,
While not completely what you're asking, we have a SOAP interface that you can leverage. This has to be enabled by the system administrator and would allow you to use a remote script to fetch data from OTRS.
Also, coming up is a JSON interface so you can use JSON requests to the ticket API.
What we actually see a lot of clients use is the OTRS statistics engine. And if that does not fill all your needs (which happens a lot, we're a helpdesk solution company, not a datawarehouse or reporting specialist...) then you can use the MkStats script or export the report from the statistics engine to CSV so you can load it into your datawarehouse, or Access database, or whatever your poison is.
Hope this helps,
--
Mike.
While not completely what you're asking, we have a SOAP interface that you can leverage. This has to be enabled by the system administrator and would allow you to use a remote script to fetch data from OTRS.
Also, coming up is a JSON interface so you can use JSON requests to the ticket API.
What we actually see a lot of clients use is the OTRS statistics engine. And if that does not fill all your needs (which happens a lot, we're a helpdesk solution company, not a datawarehouse or reporting specialist...) then you can use the MkStats script or export the report from the statistics engine to CSV so you can load it into your datawarehouse, or Access database, or whatever your poison is.
Hope this helps,
--
Mike.
huntingbears.nl - @michielbeijen on Twitter