Stats Report

[sajjiboy5]

Hi,

I want to generate report by customer id, which should display number of tickets generated in a specified time and how much downtime it took in the specified time period.

Can anyone help regarding this issue please?


Thanks.

Regards,

Sajjad

[crythias]

What did you try?

[crythias]

Take a look at this and see if it comes close (It's a list, not a count, but)
Title: This is a title
Object: Ticketlist
Description: Test
Format:
Sum rows: No
Sum columns: No
Cache: No
Valid: valid
X-axis
Attributes to be printed: Ticket#
Customer User
CustomerID
SolutionTime
SolutionDiffInMin
Value Series
Order by: CustomerID
Sort sequence: ascending
Restrictions
Create Time: The last 10 day(s)

It appears you might be better to start off with TicketAccumulation (?)

[sajjiboy5]

Thanks for your reply. I did what you asked me but now I am getting the following error:

Error: To much data, can't use it with graph!

Comment:
Bug Report:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Sat Jun 26 12:42:42 2010

Message: To much data, can't use it with graph!

Traceback (29739):
Module: Kernel::Output::HTML::Layout::Error (v1.176.2.17) Line: 1416
Module: Kernel::Output::HTML::Layout::ErrorScreen (v1.176.2.17) Line: 1395
Module: Kernel::Modules::AgentStats::Run (v1.74.2.2) Line: 2194
Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819
Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48

[crythias]

then don't use a graph?