Migration process from ITSM 1.1 to 2.0

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mferpan
Znuny newbie
Posts: 8
Joined: 10 May 2010, 14:47
Znuny Version: 2.2.7

Migration process from ITSM 1.1 to 2.0

Post by mferpan »

Hi,
I have got a problem trying to migrate OTRS to latest version (2.4.7) and keep ITSM completely functional.it means ITSM modules must be upgrade to version 2.0.2, but it's not possible.

Original Version: 2.2.7 OTRS / ITSM 1.1.2
Desired version: 2.4.7 / 2.0.2 ITSM

I have followed all steps like UPGRADING file shows and that link too:
http://faq.otrs.org/otrs/public.pl?Acti ... ItemID=300
Migrating process to OTRS 2.3.5 and ITSM 1.2.3 goes fine.

The problems starts up when I get the next step:
http://faq.otrs.org/otrs/public.pl?Acti ... ItemID=345

After following all steps and upgrade to desired situation, all related to ITSM modules doesn't work.
The error:
Got no EncodeObject! at .. / .. / / Kernel / System / General Catalog.pm line 86

Thanks for your help
Mike_B
Moderator
Posts: 266
Joined: 12 Jan 2010, 18:16
Znuny Version: CVS HEAD

Re: Migration process from ITSM 1.1 to 2.0

Post by Mike_B »

So what version is the GeneralCatalog package you have? You can check this via Admin > Package Manager.
huntingbears.nl - @michielbeijen on Twitter
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