Having "separate" customer DB

[adrijang]

Hi there,

I'm having problems finding a way to have some agents to have access only to the CustomerUsers from a certain group and having all the CustomerUsers they create to be automatically on that group.
¿Is that possible?
It'll be like having two separate OTRS running.

Thanks in advance

[meronbar]

May your explain more detail what actually your wont in rezult?
AFAIK you can use external database of customers and manage them as your wish with your own tools. But i am not clear understand what do your mean in "agents to have access only to the CustomerUsers from a certain group".

[adrijang]

Ok.

I have OTRS with agents, customers and queues.

Now I need to add 1 more agent and have it accessing only 1 queue.
This agent wont know anything about other queues and the other agents wont know anything about his queue.

I can make that happen using groups.

I dont know how to have that privacy with customer data.

Anyway, since I have everything virtualized, I may clone the machine and wipe the OTRS DB to start from sratch

[meronbar]

So, your want restrict customers create tickets to only some way selected part of queries? Right?

[crythias]

I have agents who are only involved with their own queues, which are oblivious to the queues of others... I'm an admin and only really want to follow a certain few queues, and give permissions to the Agents for the queues that they exclusively have. As an administrator, I can search, etc. But if I don't give search permissions to the Agents, they pretty much only get to deal with active tickets in the queues that they have permissions for. (Admittedly, I don't have enough Agents where groups make any difference.)

As for "Customers" per Queue or per Agent, that might be handled via CustomerGroupSupport