how to find easy guide to use otrs
Moderator: crythias
how to find easy guide to use otrs
how can or where can i find otrs guide or documentation.
Re: how to find easy guide to use otrs
Have a look on http://doc.otrs.org
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: how to find easy guide to use otrs
Hi!
I'm also looking for user's guide, not Admin guide.
I'm really missing something, that would explain the whole ticket philosophy. Creating new ticket, locking tickets, ticket view, etc...
Thanks!
I'm also looking for user's guide, not Admin guide.
I'm really missing something, that would explain the whole ticket philosophy. Creating new ticket, locking tickets, ticket view, etc...
Thanks!
OTRS 2.4.7 with ITSM 2.0.3. running on Linux Fedora 12
Re: how to find easy guide to use otrs
Maybe there is a guide that gives an simple overview about OTRS, but in the end you can't avoid the Admindocumentation
You may start with http://doc.otrs.org/2.4/en/html/c928.html
Or you can try the demo system for clicking around
http://otrs.org/demo/
You may start with http://doc.otrs.org/2.4/en/html/c928.html
Or you can try the demo system for clicking around
http://otrs.org/demo/
OTRS: 2.4.9 + ITSM 2.1.1 + CiCS 3.3.5
SLES 11
MySQL-Version: 5.1.49
SLES 11
MySQL-Version: 5.1.49