Hi all.
When I split a ticket in a new phone ticket, if the attachments of original ticket are > 4MB, the attachments are not copied to the splitted ticket.
There is some parameter to control this?
Thanks
rod
split ticket do not attach files if size > 4MB
Moderator: crythias
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root
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Re: split ticket do not attach files if size > 4MB
Hi,
Not that I'm aware of. What version do you talk about?
- Roy
Not that I'm aware of. What version do you talk about?
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
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Do you want to contribute or want to know where it goes ?
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rodolfor
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Re: split ticket do not attach files if size > 4MB
I use 6.0.29
thanks
thanks
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root
- Administrator
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Re: split ticket do not attach files if size > 4MB
Well,
It's pretty outdated, but there is no known issue with this. Any errors in
- the application log,
- the apache error_log, and
- in the browser console.
- Roy
It's pretty outdated, but there is no known issue with this. Any errors in
- the application log,
- the apache error_log, and
- in the browser console.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
rodolfor
- Znuny newbie
- Posts: 90
- Joined: 11 Jun 2020, 14:56
- Znuny Version: 6.0.27
- Real Name: Rodolfo Rughi
- Company: none
Re: split ticket do not attach files if size > 4MB
I have no errors anywhere.
The only particularity is that the ticket have 15 articles, and article I try to split have no text in the body.
But trying to replicate in a test ticket works well.
Thanks
The only particularity is that the ticket have 15 articles, and article I try to split have no text in the body.
But trying to replicate in a test ticket works well.
Thanks
-
root
- Administrator
- Posts: 3968
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: split ticket do not attach files if size > 4MB
Hi,
Have you checked the support assessment if everything is green?
- Roy
Have you checked the support assessment if everything is green?
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?