Move follow-up tickets in the queue of the originating ticket

[Monitor02]

Hello community,

the follow up option in our queues is set to "new ticket".
A follow up on a closed ticket creates a new ticket in the dispatch queue.
Is it possible to create the new ticket in the queue of the original ticket?

Thank you very much and greetings

Thomas

[alexus]

Hi,

It is not possible by default, you need small custom development