Update attribute "From" using GenericInterface

[drodralv]

Hello,

I was reviewing the documentation and doing some tests but i´m not able to update the "From" attribute from an article already left. We were creating child tickets without "From" and our API tool is using that "From" attribute. Would be possible to update that attribute? how? using web services?

Thank you in advance

[root]

Hi,

You can't update an article, not in the frontend and not via the generic interface. To fix existing tickets the only possibility is SQL. Something that I definitely not recommend.

- Roy

[drodralv]

Hello,

Alright, thank you. Usually, the way we update an article is just updating the "file-2" file, so we just update the visual html data. In this case was more an attribute itself and yes, via SQL BOX i saw that A_FROM is null in this case.

Thank you again.

Regards

[skullz]

if you have a perl knowledge, check under 'ArticleUpdate()'

https://otrs.perl-services.de/otrs/rel- ... icleUpdate