Is it possible to assign the responsible equal to the owner when I insert a ticket in index.pl?Action=AgentTicketPhone ?
Thanks!
[SOLVED] Set responsible same as owner to a new phone ticket
Moderator: crythias
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- Znuny newbie
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- Znuny Version: 6.0.27
- Real Name: Rodolfo Rughi
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[SOLVED] Set responsible same as owner to a new phone ticket
Last edited by rodolfor on 31 Oct 2020, 10:54, edited 1 time in total.
Re: Set responsible same as owner to a new phone ticket
Hi,
yes, there should be a system configuration setting for this.
Responsible Auto Set or similar
Flo
yes, there should be a system configuration setting for this.
Responsible Auto Set or similar
Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
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OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
-
- Znuny newbie
- Posts: 89
- Joined: 11 Jun 2020, 14:56
- Znuny Version: 6.0.27
- Real Name: Rodolfo Rughi
- Company: none
Re: Set responsible same as owner to a new phone ticket
Thanks.
I setted Ticket::ResponsibleAutoSet to enabled but the responsible is not auto-set.
Could it be because the responsible is not visible in my AgentTicketPhone Action?
I setted Ticket::ResponsibleAutoSet to enabled but the responsible is not auto-set.
Could it be because the responsible is not visible in my AgentTicketPhone Action?
-
- Znuny newbie
- Posts: 89
- Joined: 11 Jun 2020, 14:56
- Znuny Version: 6.0.27
- Real Name: Rodolfo Rughi
- Company: none
Re: Set responsible same as owner to a new phone ticket
The solution is:
- enable TICKET::RESPONSIBLE parameter
- enable TICKET::RESPONSIBLEAUTOSET parameter
Thanks
- enable TICKET::RESPONSIBLE parameter
- enable TICKET::RESPONSIBLEAUTOSET parameter
Thanks