Generic Agent - Select Tickets match word

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hqr17
OTRS newbie
Posts: 3
Joined: 26 Jan 2020, 16:06
OTRS Version?: 6.0.25
Real Name: Hernan Quesada

Generic Agent - Select Tickets match word

Post by hqr17 »

Hi,

I have a generic agent job for new tickets that has in the body the word NDA, the job runs well except when finds the word Amanda or Monday.

I have tried unsuccessfully different ways to just match this key word.

Field used:
Text: *NDA*

Thanks!

root
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Re: Generic Agent - Select Tickets match word

Post by root »

Hi,

Die you tried " NDA " or "* NDA *" (it's untested)?

- Roy
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hqr17
OTRS newbie
Posts: 3
Joined: 26 Jan 2020, 16:06
OTRS Version?: 6.0.25
Real Name: Hernan Quesada

Re: Generic Agent - Select Tickets match word

Post by hqr17 »

thanks! I have tried both ways and didn't work.

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